Ayana Croom
Dumas,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Experian
Van Buren, Arkansas
01.2023 - 06.2025
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted in developing training materials related to new products or services being released.
- Recorded all customer interactions into the database system accurately and completely.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Processed customer account changes with proprietary software.
- Responded quickly to customer inquiries, needs and problems.
Virtual Assistant
Sirius Support
, AR
12.2021 - 11.2022
- Handled confidential information with discretion.
- Proofread documents for accuracy prior to final submission to clients.
- Managed customer inquiries through email and telephone communication.
- Updated website content with new products or services offered by the company.
- Provided administrative support to ensure efficient operation of the office.
- Maintained a database of client information including contact details, preferences.
- Designed templates for emails, newsletters, webpages. using HTML and CSS.
- Created invoices and tracked payments received from customers.
Education
Certificate - Medical Records
UAM Of McGhee Technology
McGehee, AR09-2024
GED -
UAM Of McGhee Technology
McGehee, AR10-2023
Skills
- Medical records management
- Customer service
- Attention to detail
- Data entry
- Communication skills
- Time management
- Technical support
- Training development
- Administrative support
- Help desk support
- Empathy and patience
- Email communication
Timeline
Customer Support Specialist
Experian
01.2023 - 06.2025
Virtual Assistant
Sirius Support
12.2021 - 11.2022
Certificate - Medical Records
UAM Of McGhee Technology
GED -
UAM Of McGhee Technology