Amauri Stanton

• Resolved customer inquiries and concerns to enhance service quality and achieve performance benchmarks.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• De-escalated calls and provided solutions to address customer issues effectively.
• Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
• Navigated through computer systems to review information and respond appropriately to callers.
• Collaborated in daily huddles to align on team goals and share best practices.

• Supervised team members during shifts to maintain operational efficiency.
• Managed inventory levels and organized stock to enhance accessibility for staff and customers.
• Trained new employees on company policies and customer service standards.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Handled cash register transactions accurately while providing excellent customer service.
• Resolved customer complaints and reported issues to improve service quality.
• Performed administrative tasks including filing documents, data entry.

Worked part time in a busy restaurant environment.

• Guided guests in menu selections to enhance dining experience.
• Processed customer payments accurately using point-of-sale system.
• Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
• Delivered exceptional customer service to foster positive dining environment.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Took orders from customers accurately and in a timely manner.

• Picked and packed orders accurately for timely shipment.
• Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
• Utilized handheld scanners to accurately input data for packages.
• Maintained clean work area and organized equipment and supplies for effective picking process.
• Operated warehouse equipment to ensure safe and efficient task completion.