Amaurina Matos
Best Buy
Bronx,NY
1
Language
8
years of professional experience
Results-driven retail leader with 6+ years of progressive leadership and business management experience driving sales, operations, customer experience, and talent development across high-volume retail environments. Currently responsible for sales and operational outcomes within a business generating approximately $50 million annually while leading 60+ employees and multiple supervisors. Proven track record of transforming underperforming locations into top-performing businesses through accountability, leadership development, operational excellence, and strategic execution. Recognized as a Top Contributor and Specialty Coach supporting leaders across multiple locations.
Work History
Multi-Unit Operation Manager
3 Years 7 Months- Oversee daily operations and performance across multiple Best Buy locations.
- Analyze KPIs, including revenue, profitability, labor, customer satisfaction, memberships, credit applications, and operational efficiency.
- Develop action plans to close performance gaps and achieve company targets.
- Coach store leaders to improve sales execution, employee engagement, and customer experience.
- Manage staffing, inventory, compliance, and operational standards.
- Support hiring, onboarding, performance management, and succession planning.
Sales Manager
1 Year- Led daily sales operations and coached employees to exceed revenue and profitability goals.
- Monitored KPIs, including sales performance, memberships, credit applications, basket size, attachment rates, and customer satisfaction.
- Developed targeted action plans to address performance gaps and improve results.
- Recruited, trained, and developed employees through regular coaching and performance evaluations.
- Managed labor, scheduling, merchandising, inventory, and operational compliance.
- Created a customer-focused culture that increased engagement, accountability, and team performance.
Experience Supervisor
3 Years- Oversaw daily sales and operational activities to ensure a consistent customer and employee experience.
- Monitored KPIs, including revenue, memberships, credit applications, customer satisfaction, labor, inventory accuracy, and shrink.
- Coached and developed employees to improve sales performance, productivity, and operational execution.
- Managed staffing, scheduling, merchandising, fulfillment, cash handling, and inventory processes.
- Created action plans to address performance gaps and achieve sales and operational goals.
- Maintained compliance with company policies, safety standards, and loss-prevention procedures.
Education
Bachelor of Science - Economics
Skills
Sales & Operations Leadership
Visual Merchandising & Brand Presentation
P&L Analysis & Business Acumen
Inventory Accuracy & Asset Protection
Staff Development & Coaching
Scheduling & Workforce Optimization
Leadership Development
Customer Experience Strategy
Performance Turnarounds
Power BI & Business Analytics
Recognition & Leadership Achievements
Selected as a Top Contributor within the micro-market for outstanding business performance and leadership impact., Chosen to represent the micro-market at a leadership summit, selected among leaders from six stores., Earned multiple company-recognized performance banners for achieving top sales, operational, and customer experience metrics.
Languages
Spanish
Native or Bilingual
Timeline
Multi-Unit Operation Manager
Best Buy
01.2023 - CurrentRead More
Sales Manager
Best Buy
01.2022 - 01.2023Read More
Experience Supervisor
Best Buy
01.2019 - 01.2022Read More
Lehman College
Bachelor of Science from Economics
Read More