Amaurys Castillo
Bachelor In DEVELOPMENT AND ADMINISTRATION OF COMPUTER APPLICATIONS
Hazleton,PA
Summary
Proven Backup Process Assistant at Amazon, adept in safety management, significantly enhanced departmental decision-making through key performance metrics development. Excelled in cross-functional collaboration, leading to targeted solutions and continuous improvement initiatives, while also mastering client service and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Backup Process Assistant
Amazon
02.2024 - Current
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Conducted training and change management processes to improve operations.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - CyberSecurity
Luzerne County Community College
Hazleton, PA 05.2001 -
High School Diploma -
POLITECNICO PROF. TERESA DIGNA FELIZ DE ESTRADA
Dominican Republic 05.2001 -
Skills
Scheduling Coordination
Safety Management
Process Documentation
Attendance Tracking
Programming Languages
Programming
Database Management
Scripting Languages: PHP, Python, Javascript
Linux
Troubleshooting
Client Service
Installation Management
Problem-Solving
Accomplishments
3 years of experience in system software installations.
1 year of experience in computer repair.
2 years of basic programming experience.
2 times merit in web programming.
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Backup Process Assistant
Amazon
02.2024 - Current
No Degree - CyberSecurity
Luzerne County Community College
05.2001 -
High School Diploma -
POLITECNICO PROF. TERESA DIGNA FELIZ DE ESTRADA
05.2001 -