Alejandra Quintana Esqueda
Phoenix,AZ
Summary
Hard working employee offering familiarity with the position. Passionate about business success and talented at supporting company's staff, associates and business needs. Willing to go the extra mile to learn a new set of skills.
Overview
3
3
years of professional experience
Work History
Backup Process Assistant
Amazon
Phoenix, AZ
10.2023 - Current
- Assisted in the development of efficient and effective process protocols.
- Reviewed, analyzed and proposed operational improvements.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
Learning Ambassador
Amazon
Phoenix , AZ
- Provided guidance to students on how to navigate the Learning Management System.
- Conducted one-on-one or group tutorials for students who needed extra help with Training
- Assisted faculty in creating course materials and activities that support learning objectives.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
Auditor
Amazon
Phoenix, AZ
12.2022 - Current
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Identified discrepancies in the system documents, investigated causes, and proposed solutions.
- Interacted regularly with AA's to discuss audit progress, findings, and recommendations.
Builder
Amazon
Phoenix, AZ
01.2023 - Current
- Delivered pallets to departments in a timely and efficient manner.
- Inspect pallets for transportation and safety issues, ensuring they are in proper condition.
- Performed routine maintenance on lines such as replacing totes, wrapping up pallets and moving them out.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using RC or pallet jacks.
WHD
Amazon
Phoenix, AZ
12.2021 - Current
- Reviewed and processed incoming orders from customers, ensuring accuracy of information.
- Verified customer billing information to ensure prior to processing orders.
- Updated processing skills related to departmental policies and procedures as needed.
Processing Associate
Amazon
Phoenix, AZ
10.2021 - Current
- Developed processes for training new Processing Associates on order fulfillment tasks.
- Utilized problem-solving skills to resolve any discrepancies within customer accounts.
- Assessed customer feedback about product quality or service issues, escalating them when necessary.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05-2021
Skills
- Performance monitoring
- Safety Management
- Managing Support
- Adaptable
- Attention to detail
- Verbal and written bilingual communicator
- Team Leader
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Backup Process Assistant
Amazon
10.2023 - Current
Builder
Amazon
01.2023 - Current
Auditor
Amazon
12.2022 - Current
WHD
Amazon
12.2021 - Current
Processing Associate
Amazon
10.2021 - Current
Learning Ambassador
Amazon
High School Diploma -
Cesar Chavez High School