Amaurys J Santos
Union City
Summary
Dynamic Resource Navigator with extensive experience at The Waterfront Project, excelling in client advocacy and crisis intervention. Proven ability to manage complex case files and collaborate across agencies. Bilingual and proficient in MS Office, I effectively promote housing support services, ensuring clients access essential resources and benefits.
Overview
21
21
years of professional experience
Work History
Resource Navigator
The Waterfront Project
07.2023 - Current
- Facilitated client enrollment in general assistance, TANF, affordable housing, and Section 8 housing, helping clients navigate complex application processes.
- Trained in anti-eviction resources, housing and financial assistance programs, and community-based aid organizations and counsel clients, including reviewing financial documents to determine eligibility for benefits.
- Provided clients with back rent, affordable housing, and legal resources available within Hudson County.
- Promoted housing counseling services through networking, social media, and community partnerships, enhancing community awareness and access to resources.
- Communicate with third parties including landlords, social workers, and county and municipal administrative agency staff to ensure the required documents and information have been provided and reviewed in a timely manner.
- Created client case profiles utilizing WFP's case management system, LegalServer and NJHMIS, ensuring accurate entry of information and timely updates.
- Engaged with community members at outreach events held on evenings and weekends to promote services.
- Maintain records of all completed continuing education classes.
Housing Case Manager (HUD)-Advocate/HIV Housing
Garden State CDC
05.2019 - Current
- Provide crisis intervention and manage agency response to medical, psychiatric and other emergencies.
- Delivered on-site supportive counseling to clients, addressing emotional and mental health needs effectively.
- Participate in the development and implementation of the Comprehensive Service Plan of care jointly with client to establish measurable goals and objectives.
- Conducted regular meetings with clients in residential settings to assess needs and deliver comprehensive case management services.
- Coordinated transportation for clients to medical and social service appointments.
- Maintained on-call availability to offer emergency support and guidance to clients in crisis situations.
- Provided clients with community resources and advocated for their needs while managing housing charts.
- Collaborate with other involved agencies and conduct interdisciplinary, inter-agency case conferences on an ongoing basis to maintain coordinated care.
In-Person Assistor-Healthcare Navigator
The L.G.B.T Center
10.2018 - 03.2019
- Provided outreach and health insurance enrollment for New York County residents through the NY State of Health Healthcare marketplace.
- Provide in person health insurance enrollment services to individuals and small businesses in the borough of Manhattan.
- Meet with and educate individuals and small businesses about the NYHBE and the types of health insurance programs offered through the NYHBE.
- Educated and facilitated enrollment into Qualified Health Plans (QHPs), supplementary plans through the Exchange, and Insurance Affordability Programs (IAPs) to ensure clients' access to necessary health coverage.
- Provide enrollment assistance to individuals and small businesses with the renewal of health plans.
- Assisted potential enrollees with grievances, complaints, or questions regarding their health coverage, enhancing client understanding and support.
- Identified and established collaborations with organizations and community sites to enhance client recruitment and referral.
- Inform enrollees of their rights to appeal decisions on their eligibility and enrollment into insurance.
- Provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the populations being served under the Exchange, including individuals with limited English proficiency.
Data-Entry Clerk/Admin
UHY Advisors
02.2018 - 04.2018
- Entered data into computer system while tracking received data, source documents, and attachments for organized record-keeping.
- Inputted client information into company database and Excel spreadsheets to maintain up-to-date client records.
- Compared entered data with source documents to ensure accuracy and maintain quality assurance standards.
- Compared inputted data with paper based records and documents for accuracy.
- Analyzed data requirements for entry into the system.
- Provided tax, auditing, and administrative services to eight senior partners.
- Made corrections to federal income tax returns according to IRS federal guidelines.
- Surveyed clients to gather feedback on their experience.
- Seasonal- 6yrs cont.
Care Coordinator/Admin
The Puerto Rican Family Institute
Brooklyn
02.2017 - 01.2018
- Provide care coordination services to severely emotionally disturbed children and adolescents between 5 to 18 years of age, who have an Axis I diagnosis or two chronic conditions.
- Coordinated and monitored services for each case on the caseload, maintaining contact with service providers through calls and joint planning meetings.
- Conducted home and field visits to deliver counseling, crisis intervention, case management, referral, advocacy services, and assistance with basic needs.
- Assessed recipient strengths and limitations to develop individualized service plans based on motivation, capacity, and available resources.
- Provided intervention strategies and advocacy for educational and vocational opportunities.
- Guided children and adolescents in the application process for entitlements and benefits.
- Brooklyn, NY
Case Worker/Advocate/Admin
St. Joseph's Home-Transitional Housing Program
Jersey City
07.2015 - 02.2017
- Provided services to women and their children in areas such as housing, welfare benefits, job placement, and healthcare benefits.
- Coordinated comprehensive case management and goal setting to align client needs with available resources.
- Provided housing advocacy and facilitated referrals to employment services to enhance client stability.
- Clarified client eligibility for immediate assistance to ensure timely support.
- Long Term& Short Term case plan development.
- Gathering, verifying and assessing all appropriate and available information to gain an accurate understanding of situations.
- Provided money management assistance to clients, helping them budget effectively and manage their finances.
- Delivered landlord and tenant education workshops, covering rights and responsibilities of both parties.
- Advocated on behalf of clients during case meetings.
- Familiarity and extensive knowledge of the Rapid Rehousing program.
- Jersey City, NJ
Case worker/Advocate
Hyacinth Aids Foundation (NJ CDC CAPS Program)
11.2004 - 12.2005
- Delivered risk reduction counseling and administered HIV tests, empowering individuals to make informed decisions about their health.
- Facilitated HIV/AIDS educational workshops and coordinated outreach activities, distributing informational materials and prevention supplies to enhance community awareness.
- Implemented outreach initiatives to raise awareness about HIV and its prevention.
- Provided education on HIV prevention methods to community members.
- Encouraged people to adapt safe and healthy sexual behavior and stay away from indulging with multiple partners.
- Maintained comprehensive records of HIV patients and conducted follow-up outreach to ensure access to ongoing support and services.
Education
MS - Individualized Studies
New York University
New York, NY02-2026
BA - History
Fordham University
New York, NY01-2009
Skills
- HUD-Rapid Rehousing
- Case management
- Housing support
- Client advocacy
- Client communications
- Social services
- Agency collaboration
- Community outreach
- Administrative Support
- Excel
- Word
- PPT
References
Available upon request
Timeline
Resource Navigator
The Waterfront Project
07.2023 - Current
Housing Case Manager (HUD)-Advocate/HIV Housing
Garden State CDC
05.2019 - Current
In-Person Assistor-Healthcare Navigator
The L.G.B.T Center
10.2018 - 03.2019
Data-Entry Clerk/Admin
UHY Advisors
02.2018 - 04.2018
Care Coordinator/Admin
The Puerto Rican Family Institute
02.2017 - 01.2018
Case Worker/Advocate/Admin
St. Joseph's Home-Transitional Housing Program
07.2015 - 02.2017
Case worker/Advocate
Hyacinth Aids Foundation (NJ CDC CAPS Program)
11.2004 - 12.2005
MS - Individualized Studies
New York University
BA - History
Fordham University