Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharnitra Woods

Atlanta,GA

Summary

Housing Operations and Program Management professional experienced in overseeing government-funded affordable housing programs and ensuring regulatory compliance. Achieved increased housing placements and improved operational performance through strong partnerships with government agencies, property owners, and community organizations. Focused on delivering comprehensive support across the housing continuum while maintaining a human-centered, trauma-informed approach.

Overview

6
6
years of professional experience

Work History

Program Manager – Housing Services (RPSS)

PATH
Los Angeles, CA
02.2023 - Current

Lead daily operations for government-funded housing programs supporting affordable housing placement, tenant stabilization, compliance, and landlord engagement.

Key Responsibilities:

  • Supervise and develop multidisciplinary teams of 20+ housing professionals, providing coaching, performance management, and professional development.
  • Ensure compliance with LAHSA, HCD, HUD, Housing Choice Voucher (HCV), and Emergency Housing Voucher (EHV) program requirements.
  • Oversaw housing placement strategies that increased housing retention and supported long-term tenant stability.
  • Built and maintained strategic partnerships with housing authorities, landlords, property management companies, community providers, and government agencies to enhance collaboration and service delivery.
  • Monitored KPIs, program outcomes, documentation standards, and ensured audit readiness to uphold program integrity.
  • Develop operational workflows that improve efficiency while maintaining regulatory compliance.
  • Collaborate with executive leadership to strengthen housing program performance and improve service delivery.
  • Support procurement, administrative operations, and internal resource coordination.

Key Accomplishments

  • Passed compliance reviews with zero audit findings.
  • Improved operational efficiency through workflow redesign.
  • Increased staff productivity through coaching and performance development.

• Expanded landlord partnerships supporting long-term affordable housing opportunities.

Program Associate – Housing Services (RPSS)

PATH
Los Angeles, CA
06.2022 - 02.2023

Supported PATH's Residential & Property Supportive Services (RPSS), a multi-year incentive and housing retention program designed to reduce landlord risk while improving tenant stability through intensive supportive services and property partnerships.

Responsibilities:

  • Coordinated lease-up activities and tenant placements, ensuring timely access to Permanent Supportive Housing for clients.
  • Partnered with landlords and property management companies to address concerns, fostering trust and enhancing long-term housing stability.
  • Assisted the Associate Director and Program Managers with daily housing operations.
  • Coordinated with LAHSA, HCD, housing authorities, law enforcement, and community organizations.
  • Supported compliance reporting, KPI tracking, documentation, and operational oversight.
  • Participated in weekly and monthly multidisciplinary meetings to review housing outcomes and operational performance.
  • Managed procurement processes for supplies and services, ordering, and administrative support.

• Mediated disputes between tenants and landlords to ensure compliance with lease agreements.

Residential Services Coordinator

PATH
Los Angeles, CA
10.2021 - 06.2022

Managed housing stabilization services for individuals transitioning from interim housing into Permanent Supportive Housing.

Executed diverse housing stabilization tasks, ensuring effective support for individuals transitioning to permanent housing.

  • Facilitated smooth movement of individuals from temporary housing to stable living situations. from interim shelter to permanent housing.
  • Collaborated with property teams, case managers, and housing navigators to enhance service delivery and client outcomes.
  • Facilitating lease compliance education and housing stability planning.
  • Facilitated weekly case conferences and multidisciplinary meetings to coordinate housing strategies and address client needs.
  • Providing therapeutic interventions, crisis response, and conflict mediation.

• Coordinating with law enforcement and community partners to resolve complex housing sit

Case Manager – Rapid Rehousing (RRH)

SSG – HOPICS
Los Angeles, CA
05.2021 - 10.2021

Managed caseload of 50–75 households, facilitating access to stable housing through Rapid Rehousing.

Coordinated landlord engagement and housing placement to secure permanent housing for clients.

  • Developed individualized housing plans.
  • Conducted housing stability assessments.
  • Oversaw project management tasks, ensuring comprehensive support for clients throughout the housing process.
  • Completed a six-month intensive Rapid Rehousing training program.
  • Prepared clients' documents for permanent housing.

• Connected participants with community resources supporting long-term self-sufficiency.

Case Manager

Volunteers of America
Los Angeles, CA
09.2020 - 05.2021

Conducted client intake and comprehensive needs assessments to identify barriers and develop tailored support plans.

Provided case management services within an interim shelter program supporting individuals experiencing homelessness.

  • Connected clients with housing resources, benefits, employment services, and healthcare to facilitate their transition to stability.
  • Assisted clients with obtaining documentation required for housing eligibility.
  • Coordinated multidisciplinary meetings with healthcare providers and service partners to ensure holistic care for clients.
  • Completed various responsibilities such as case management and client support.
  • Supported family reunification efforts.

• Prepared participants for successful transition into permanent housing.

Education

Bachelor of Arts - Criminal Justice Administration

Clark Atlanta University
Atlanta
05.2018

Master of Science - Investigations

University of New Haven
New Haven, CT
01.2021

Skills

    Housing Operations

  • Affordable Housing Programs
  • Residential & Property Supportive Services (RPSS)
  • Permanent Supportive Housing (PSH)
  • Rapid Rehousing (RRH)
  • Housing Navigation
  • Housing support
  • Tenant Stabilization
  • Housing Retention
  • Lease Administration
  • Leasing Support
  • Property Management Relations
  • Regulatory compliance
  • LAHSA Compliance
  • HCD Compliance
  • HUD Programs (HCV, EHV)
  • Local Housing Authorities
  • Program adherence
  • KPI Monitoring
  • Policy & Procedure Implementation
  • Contract Compliance
  • Leadership & Operations

  • Program Management
  • Staff Leadership
  • Cross-Functional Collaboration
  • Community Partnerships
  • Stakeholder Engagement
  • Procurement & Administrative Operations
  • Process Improvement
  • Staff training
  • Performance Management
  • Staff & Client Services

  • Problem-solving
  • Detail-oriented
  • Crisis Intervention
  • Trauma-Informed Care
  • Conflict Resolution
  • Mediation
  • Motivational Interviewing
  • Family Reunification
  • Safe Space Facilitation
  • Housing Stability Assessments
  • Imagine CRM (Salesforce)
  • HMIS
  • Property Management Software
  • Microsoft Office Suite
  • Data Migration
  • Reporting & Documentation

Timeline

Program Manager – Housing Services (RPSS)

PATH
02.2023 - Current

Program Associate – Housing Services (RPSS)

PATH
06.2022 - 02.2023

Residential Services Coordinator

PATH
10.2021 - 06.2022

Case Manager – Rapid Rehousing (RRH)

SSG – HOPICS
05.2021 - 10.2021

Case Manager

Volunteers of America
09.2020 - 05.2021

Bachelor of Arts - Criminal Justice Administration

Clark Atlanta University

Master of Science - Investigations

University of New Haven