CYNTHIA FELTON
Silver Spring,MD
Summary
Program manager with extensive experience in developing and managing supportive housing programs for vulnerable populations. Proven expertise in delivering comprehensive wraparound services and fostering strategic collaborations with healthcare providers. Skilled in effective case management to improve housing stability and wellness outcomes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Housing Program Manager
Wellness Healthcare Clinics
Washington, District of Columbia
03.2023 - Current
- Coordinate affordable housing placements and supportive housing services for vulnerable populations.
- Collaborate closely with healthcare providers and community partners to ensure clients receive comprehensive supportive housing assistance.
- Monitor housing outcomes and client progress toward stability goals.
- Oversee Housing Case Managers serving individuals experiencing homelessness and seeking mental health services.
Program Manager
Trinity Supportive Housing
Washington, District of Columbia
02.2022 - Current
- Developed and launched a comprehensive wraparound supportive services program assisting individuals experiencing homelessness with housing placement, employment support, and wellness services.
- Supervise supportive housing operations and ensure quality service delivery for high-need populations.
- Built strategic partnerships with housing providers, behavioral health agencies, and community organizations.
- Designed and implemented staff and client training programs under the Medicaid Consumer and Training Waiver program.
District Manager
Lincoln Military Housing
Indian Head, Maryland
12.2016 - 03.2021
- Directed operations to ensure compliance with quality housing standards in military communities.
- Achieved high resident satisfaction through proactive engagement and streamlined operations.
- Oversaw occupancy budgeting, resident relations, and regulatory compliance.
- Led property management and maintenance teams to enhance living conditions in military housing communities.
Education
Master of Business Administration (MBA) -
University of Maryland
College Park, MD05-2026
Master's Degree - Distance Education
University of Maryland
College Park, MD05-2024
Skills
- Supportive housing programs
- Behavioral health services
- Housing case management
- Property management
- Financial oversight and budgeting
- Staff training and development
- Program operations and development
- Multifamily housing expertise
- Client advocacy and support
- Employment support services
- Team leadership and supervision
- Budget Management
Certification
- Licensed MD Realtor Since 2002
- Licensed NC Broker Since 2023
- National Society of Collegiate Scholars Inducted 2012
Timeline
Housing Program Manager
Wellness Healthcare Clinics
03.2023 - Current
Program Manager
Trinity Supportive Housing
02.2022 - Current
District Manager
Lincoln Military Housing
12.2016 - 03.2021
Master of Business Administration (MBA) -
University of Maryland
Master's Degree - Distance Education
University of Maryland