LATISHA METOYER
Castle Rock,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Housing Program Manager
Snohomish County Housing Authority
Remote
06.2022 - Current
- Manage housing specialist team operations to enhance program execution under guidance of Director of Tenant-Based Assistance.
- Oversee implementation and productivity of Emergency Housing Voucher Program, Violence Against Women Act, Non-Elderly and Disabled, Mainstream, and Housing Choice Voucher New Admissions, Portability, and ongoing Housing Choice Voucher caseloads
- Analyze and verify financial documents to process overpayments and claims, implementing corrections as necessary.
- Review and confirm reasonable accommodation requests, facilitating equitable opportunities for applicants and participants.
- Develop and deliver training sessions to ensure staff comprehension of program regulations and processes.
- Conducts quality control reviews for accuracy and adherence to policies, procedures and regulations; audits files for SEMAP
- Review utilization, productivity, and auditing reports to determine if the staff is meeting goals
- Review higher level housing violations and termination patterns and trends and represents
- Address complex client, landlord, and community member inquiries to enhance satisfaction and trust.
- Cultivate a collaborative environment to enhance teamwork and interdepartmental relationships within agency.
- Assess staff needs and implemented targeted coaching and development programs to support alignment with strategic objectives and improve performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Lead Housing Specialist
Aurora Housing Authority
Aurora, CO
12.2020 - 06.2022
- Develop and maintain good communication and rapport and consistently demonstrate a high level of customer service and integrity
- Provide operational support and case management, which includes re-examining and determining program eligibility
- Research and review tenant and landlord ledgers, files, and other documents to assure accuracy and to process overpayments/claims and correct, if needed
- Review PIC and EIV reports regularly as required by HUD
- Assist with hiring process of potential Assisted Housing candidates, which may include resume sourcing, interviewing, and selection
- Train and assist staff with understanding program regulations and processes
- Conduct initial, annual, and special Housing Quality Standard Inspections
- Determine rent reasonableness and unit affordability; process property owner payments
- Provide briefings for new program and portability participants
Housing Specialist
Aurora Housing Authority
Aurora, CO
10.2013 - 11.2020
- Developed and maintained good communication and rapport with property owners, clients, and other agencies.
- Accurately processed annual re-certifications, moves, and interim certifications in accordance with regulations
- Interpreted program rules and regulations, inform of rights and responsibilities, and provide information to clients for other available services within and outside the agency
- Assisted with projects and coverage for the HCV program
- Maintained and enhanced knowledge of the HCV program through training attendance and PIH Notices
Program Specialist
Arapahoe County
Aurora, CO
02.2011 - 10.2013
- Consistently demonstrated a high level of customer service to clients by assisting via phone or in-person with eligibility process
- Interpreted program rules and regulations, informed of rights and responsibilities and provided information to clients for other available services within and outside the agency
- Provided coverage to team in absence of lead worker and supervisor.
Education
Bachelor of Science - Business Administration Management
University Of Colorado
Denver, COSkills
- Team leadership and direction
- Strategic planning
- Problem-solving
- Advanced knowledge of HUD regulations, VAWA, SEMAP, and other federal regulations
- Microsoft Word, PowerPoint, Outlook, Access, and Excel
- Organizational, oral and written communication, interpersonal, analytical, and conflict resolution skills
- Maintain a high level of confidentiality of sensitive information
- Experienced with Project-Based Voucher, Housing Choice Voucher, Emergency Housing Voucher, Moderate Rehabilitation, and Portability
Certification
- Housing Choice Voucher Specialist Certification
- Housing Quality Standards Inspection Certification
- Housing Choice Voucher Executive Management Training
- Housing Choice Voucher Program Management Training
- Coaching for Success Training
Timeline
Housing Program Manager
Snohomish County Housing Authority
06.2022 - Current
Lead Housing Specialist
Aurora Housing Authority
12.2020 - 06.2022
Housing Specialist
Aurora Housing Authority
10.2013 - 11.2020
Program Specialist
Arapahoe County
02.2011 - 10.2013
Bachelor of Science - Business Administration Management
University Of Colorado