Amaya Allen
Charlotte,NC
Summary
Customer service and cashier professional with hands-on experience in fast-paced retail settings. Handles cash, check, and card transactions accurately, supports customers with purchases and reward programs, and keeps checkout areas organized, clean, and ready for busy shifts.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Cashier/Customer Service Associate/Stocker
Walmart
North Highlands, CA
10.2021 - 07.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Helped customers complete purchases, locate items and join reward programs
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Adjusted work schedule to meet business needs during peak times and took on extra shifts to support operational demands
- Restocked and organized merchandise in front lanes
- Ensured checkout area cleanliness by maintaining counters, shelves, and windows
- Built and maintained positive working relationships with co-workers.
- Provided training and mentorship to new team members for effective onboarding
Team member
Wienerschnitzel
Sacramento, CA
05.2023 - 01.2024
- Facilitated clear communication among customers, supervisors, and team members.
- Warmly greeted customers upon entry to create a welcoming atmosphere. and answered questions regarding products and promotions.
- Built relationships with customers through providing accurate information on products or services offered.
- Responded to changing priorities with flexibility, addressing customer needs effectively.
- Acquired skills in fast-paced environment by rapidly mastering new processes, procedures, and systems.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
Waitress
Jim Dennys Diner
Downtown Sacramento, CA
08.2022 - 09.2022
- Trained new employees on point-of-sale systems and menu items, enhancing team readiness and customer service.
- Displayed a professional attitude at all times when dealing with customers or fellow employees.
- Monitored cash registers for transaction accuracy, ensuring adherence to cash handling policies and maintaining financial integrity.
- Monitored food preparation processes and storage practices to ensure compliance with health department regulations, safeguarding customer health.
- Assisted in developing menus according to current trends and seasonality of ingredients.
Cashier/Service lead
Big Lots
Sacramento, CA
04.2021 - 06.2021
- Cultivated strong customer relationships through personalized service and support, enhancing overall satisfaction.
- Processed payments, returns, and exchanges.
- Resolved escalated issues between customers and other departments or business units.
- Led a team of customer service representatives to deliver exceptional care, improving team cohesion and service quality.
- Managed daily operations of the call center, including staffing levels, scheduling, training, and performance evaluations.
- Organized regular team meetings to align on current projects and address service delivery issues.
Education
Highschool diploma -
Antelope High School
Antelope, CA05-2022
Some College (No Degree) - Business
American River College
Sacramento, CASkills
- Cash handling
- Payment processing
- Register operations
- Cash reconciliation
- POS systems
- POS training
- Retail stocking
- Merchandising display
- Customer service
- Problem solving
- Clear communication
- Team collaboration
- Multitasking and organization
- Patience and empathy
- Money handling
- Loss prevention
Languages
ASL
Limited
English
Professional
Timeline
Team member
Wienerschnitzel
05.2023 - 01.2024
Waitress
Jim Dennys Diner
08.2022 - 09.2022
Cashier/Customer Service Associate/Stocker
Walmart
10.2021 - 07.2024
Cashier/Service lead
Big Lots
04.2021 - 06.2021
Highschool diploma -
Antelope High School
Some College (No Degree) - Business
American River College