Amaya Barker
Virginia Beach,Virginia
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
COLDSTONE CREAMERY
Virginia Beach, VA
07.2021 - 02.2024
- Promoted to shift leader after four months of working at the job
- Offered assistant manager position after six months of being a shift lead
- Coordinated tasks for crew members including cleaning, making ice cream, and opening and closing duties for the store
CSS (Customer Service Specialist)
DICK’S SPORTING GOODS
Virginia Beach, VA
- Promoted from cashier to customer service specialist after initial 90 days of employment
- Supervise cashiers on shift; ensure they are staying on task, free from distractions like cellphones, and putting the customers first
- Resolve conflict between cashiers and customers regarding pricing issues, incorrect signage, and refunds/exchanges
- Responsible for counting tills at the end of the shift as well as the overall deposit
Education
Bachelor of Science - Criminal Justice
OLD DOMINION UNIVERSITY
Norfolk, Virginia05.2025
High School Diploma -
Princess Anne High School
Virginia Beach, VA08-2021
Skills
- OSHA regulations compliance
- Staff engagement
- Flexible schedule
- Customer service focus
- Team supervision
- POS system operation
- Shift leadership
- Staff training and development
- Decision-making capacity
- Cash handling
- POS deletions
- Complaint resolution
- Performance metrics
Additional Information
Certified in ethics for social and behavioral research involving human subjects
Awards
- Athletic Scholarship for Bowling at Elizabeth City State University (previous university attended)
- The National Bowling Association's Owen Washington Scholarship
- Windsor Woods Elementary School PTA Scholarship
Activities
- Kids on Strike, Youth Bowling, Virginia Beach, VA, 01/18, 06/22, Youth league bowling on Saturday mornings (team event) and competitive tournaments that allowed youth bowlers to earn money going towards college tuition in a SMART account.
- Junior Gold, Competitive Youth Bowling, Virginia Beach, VA, 08/17, 06/22, Practiced on sport patterns in different bowling alleys in our city to gain more experience with the game and competed in national championship tournaments in places like Florida, Las Vegas, Detroit, and Indianapolis.
Affiliations
- Athletic Scholarship for Bowling at Elizabeth City State University (previous university attended)
- The National Bowling Association's Owen Washington Scholarship
- Windsor Woods Elementary School PTA Scholarship
Accomplishments
- Promoted to shift leader at Cold Stone within four months of initially being hired.
- Promoted to Customer Service Specialist (CSS) after an initial 90 days of employment.
Certification
- Certified in social and behavioral research involving human subjects through the CITI training program.
- https://www.citiprogram.org/verify/?w5ead2846-2420-498b-9f8f-c23beed33dd1-58088576
References
References available upon request.
Timeline
Shift Leader
COLDSTONE CREAMERY
07.2021 - 02.2024
CSS (Customer Service Specialist)
DICK’S SPORTING GOODS
- Certified in social and behavioral research involving human subjects through the CITI training program.
- https://www.citiprogram.org/verify/?w5ead2846-2420-498b-9f8f-c23beed33dd1-58088576
Bachelor of Science - Criminal Justice
OLD DOMINION UNIVERSITY
High School Diploma -
Princess Anne High School
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