Jammara Knight
Tampa,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Leader
Pizza Hut
Tampa, FL
02.2023 - Current
- Supervised daily operations and ensured high-quality service delivery.
- Trained new team members on pizza preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Maintained cleanliness and organization of work areas in accordance with health standards.
- Handled customer complaints and resolved issues promptly to ensure satisfaction.
- Assisted in cash handling and balanced registers at shift's end.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
Shift Leader
Wingstop
Tampa, FL
11.2025 - 12.2025
- Supervised daily operations and ensured high-quality service delivery.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Handled customer complaints and resolved issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of work areas in accordance with health standards.
- Assisted in cash handling and balanced registers at shift's end.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Implemented best practices for efficient food preparation and service execution.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Order Picker
Macys Logistics
Stone Mountain, Georgia
11.2022 - 01.2023
- Sorted and organized merchandise for efficient order fulfillment.
- Inspected items for quality and accuracy before shipping.
- Utilized handheld scanners to track inventory and orders accurately.
- Communicated effectively with supervisors regarding inventory issues or concerns.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized scanning equipment for picking, packing and shipping orders.
- Limited damage to products and orders by using care when choosing items.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Labeled boxes and placed in outbound collection areas.
- Stacked cartons on pallets according to size and weight specifications.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
Camp Counselor
YMCA
Atlanta, GA
06.2022 - 09.2022
- Supervised daily activities and ensured safety of campers at YMCA.
- Facilitated team-building exercises to enhance camper collaboration and communication.
- Led outdoor adventure activities, promoting teamwork and sportsmanship among participants.
- Maintained cleanliness and organization of camp facilities and equipment.
- Resolved conflicts among campers, fostering a positive camp environment.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Monitored activities matched to individual and group abilities to keep campers safe.
Team Member
Marcos's Pizza
Decatur, GA
03.2022 - 04.2022
- Operated kitchen equipment safely and maintained cleanliness in food preparation areas.
- Collaborated with team members to ensure timely order delivery and customer satisfaction.
- Maintained a safe work environment by following health and safety guidelines consistently.
- Monitored food quality to ensure freshness and adherence to company standards.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Participated in regular training sessions to improve product knowledge and service skills.
Cashier
Wingstop
Decatur, Georgia
11.2021 - 01.2022
- Maintained cleanliness and organization of the front counter area.
- Processed customer transactions efficiently and accurately.
- Collaborated with team members to ensure smooth service during peak hours.
- Adhered to food safety guidelines while preparing orders for customers.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Assisted customers with menu selections and special requests.
Customer Service Representative
Pizza Hut
Lithonia, Georgia
08.2021 - 11.2021
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints effectively, enhancing satisfaction levels.
- Processed orders and managed returns efficiently using company systems.
- Handled high-volume calls while maintaining professionalism and patience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Columbia High School
Decatur, GeorgiaSkills
- Staff training
- Customer satisfaction
- Quality control
- Order accuracy
- Food safety compliance
- Conflict resolution
- Time management
- Cash handling
- Leadership skills
- Cleanliness standards
- Problem solving
- Professional appearance
- Training assistance
- Verbal and written communication
- Customer service management
- OSHA regulations compliance
- Shift leadership
- Team leadership
- Sales expertise
- Decision-making capacity
- Diplomatic and fair
- Daily workflows
- Quality control assurance
- Flexible schedule
Timeline
Shift Leader
Wingstop
11.2025 - 12.2025
Shift Leader
Pizza Hut
02.2023 - Current
Order Picker
Macys Logistics
11.2022 - 01.2023
Camp Counselor
YMCA
06.2022 - 09.2022
Team Member
Marcos's Pizza
03.2022 - 04.2022
Cashier
Wingstop
11.2021 - 01.2022
Customer Service Representative
Pizza Hut
08.2021 - 11.2021
Columbia High School