Kimberly Woody
Aurora,CO
Summary
Results-driven Shift Leader experienced in team supervision and operational coordination. Achieved efficiency improvements and consistent customer satisfaction through effective training, conflict resolution, and a strong focus on workflow management. Dedicated to fostering collaboration and enhancing team performance while maintaining organized and safe work environments.
Overview
20
20
years of professional experience
Work History
Shift Leader
Wendy's
Lafayette, CO
09.2026 - Current
- Supervised crew during shifts, maintaining smooth service and fast issue resolution.
- Monitored order accuracy and speed, supporting consistent drive-thru and front-counter operations.
- Trained new team members on station procedures, food handling, and customer service standards.
- Handled cash drawer counts, register support, and transaction accuracy during busy periods.
- Enforced food safety, sanitation, and cleanliness standards across workstations and dining areas.
- Coordinated opening and closing tasks, ensuring readiness for next shift handoff.
- Replenished inventory and supplies, reducing delays in food preparation and service.
- Communicated priorities to crew members, improving teamwork and shift efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Sales Associate
7-eleven
Denver, CO
06.2025 - 12.2025
- Assisted customers with product selection, pricing, and store inquiries.
- Processed customer purchases accurately using cash register and POS systems.
- Handled cash, card, and lottery transactions with attention to accuracy.
- Maintained clean sales floor, counters, and high-touch customer areas.
- Stocked shelves and rotated merchandise to maintain product availability.
- Prepared beverages, snacks, and food items following store standards.
- Monitored inventory levels and restocked fast-moving merchandise promptly.
- Resolved routine customer concerns while supporting smooth daily store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, while maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Shipping and Receiving Clerk
Swire Coca-Cola
Denver, CO
02.2024 - 09.2024
- Verified inbound shipments against packing slips and purchase orders for accurate receiving records.
- Inspected freight for damage and reported discrepancies to resolve receiving issues promptly.
- Loaded and unloaded trucks using forklifts and pallet jacks while following warehouse safety procedures.
- Entered shipment data into warehouse systems to maintain accurate inventory and tracking records.
- Prepared outbound orders by picking, staging, and labeling product for timely shipment.
- Coordinated with drivers, warehouse staff, and supervisors to support smooth dock operations.
- Organized receiving areas to improve workflow, product accessibility, and workspace safety.
- Reconciled shipping documents with inventory counts to prevent errors and support order accuracy.
- Received incoming shipments, compared contents against associated records and transmitted to the the proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicate variances to customers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to the loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for seamless experience.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Updated inventory management software, enabling more accurate tracking of stock levels and movements.
Shift Leader
Cupbop
Aurora, CO
05.2023 - 02.2024
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enhanced customer experience with the introduction of a feedback system to gather insights.
- Increased sales with the introduction of promotional strategies that attracted more customers.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Developed a training program for new employees, speeding up their integration into the team.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Facilitated team building activities, strengthening cohesion and productivity of the team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered a positive work environment, leading to higher employee morale and reduced turnover.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Shipping and Receiving Clerk
Lineage Logistics - Cold
Henderson, CO
03.2022 - 01.2023
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Implemented tracking systems for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
- Reduced instances of damaged goods, carefully packed and secured items following best practices.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Facilitated smooth warehouse operations, and maintained clean and safe work environments.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Crew Member
Wendy's Fast Food
Thornton, CO
04.2021 - 06.2022
- Operated drive-thru and front counter service with accurate, courteous order processing.
- Assembled completed orders quickly to support efficient kitchen flow.
- Prepared menu items following food safety, quality, and portion standards.
- Maintained clean stations, dining areas, and equipment throughout shifts.
- Restocked ingredients, supplies, and packaging to prevent service delays.
- Supported new crew members with station procedures and customer service expectations.
- Balanced multiple tasks during rush periods while preserving accuracy and speed.
- Handled cash transactions and payment processing with attention to detail.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create an an optimum experience onboard.
- Operated cash register to ring up the final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported training of new crew members, leading to more efficient onboarding process.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Encouraged customer loyalty by remembering regular customers' preferences and making personalized recommendations.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Fostered positive team environment by assisting coworkers during rush periods.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Improved team morale, leading to increased productivity and reduced turnover.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Clerk
Capstone Logistics LLC.
Denver, CO
02.2020 - 06.2022
- Coordinated shipping and receiving documentation, ensuring accurate records across warehouse operations.
- Processed bills of lading, manifests, and delivery paperwork with consistent accuracy.
- Verified inventory transactions in WMS, resolving discrepancies before product release.
- Tracked inbound and outbound freight, supporting timely dispatch and receipt updates.
- Reconciled order details against physical counts to prevent fulfillment errors.
- Assisted supervisors with workflow coordination, prioritizing urgent clerical requests.
- Maintained organized files for shipment, inventory, and compliance records.
- Trained new clerks on data entry procedures, documentation standards, and warehouse reporting.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and implementing restricted access control.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced customer service with timely and accurate information when handling inquiries.
Receptionist
Avalon
Centennial, CO
12.2019 - 05.2020
- Answered multi-line calls, screened requests, and routed messages accurately across departments.
- Coordinated calendars, appointments, and meeting rooms to support smooth daily operations.
- Maintained confidential records, filing systems, and visitor logs with strong attention to detail.
- Processed incoming mail, deliveries, and office correspondence efficiently and on schedule.
- Supported staff with administrative tasks, supply tracking, and clerical coordination.
- Resolved guest concerns promptly, delivering courteous service and dependable follow-through.
- Improved reception workflows by standardizing procedures and mentoring new front desk staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered the central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and the company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing completed paperwork.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported company correspondence by drafting and distributing memos and emails.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved data privacy compliance with meticulous management of sensitive information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgment and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected ANY payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Shift Leader
Wendy's Fast Food
Aurora, CO
08.2015 - 01.2019
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Mentored new sales associates to contribute to the the store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Supervised crew during shifts, maintaining smooth service and fast issue resolution.
- Trained new team members on station procedures, food handling, and customer service standards.
- Monitored order accuracy and speed, supporting consistent drive-thru and front-counter operations.
- Conducted cash drawer counts to ensure accuracy and accountability during busy periods., register support, and transaction accuracy during busy periods.
- Enforced food safety, sanitation, and cleanliness standards across workstations and dining areas.
- Coordinated opening and closing tasks, ensuring readiness for next shift handoff.
- Replenished inventory and supplies, reducing delays in food preparation and service.
- Communicated priorities to crew members, improving teamwork and shift efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Increased sales with the introduction of promotional strategies that attracted more customers.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Developed training program for new employees, speeding up their integration into team.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Managed inventory levels to prevent stock shortages by conducting regular audits and ordering supplies.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Applied markdowns to clearance items, effectively managing inventory and enhancing sales opportunities. and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Shift Leader
Arby's
Denver, CO
02.2007 - 06.2015
- Optimized scheduling to ensure adequate staffing during peak hours and improving service delivery.
- Optimized scheduling to ensure adequate staffing during peak hours and improving service delivery.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Mentored new sales associates to contribute to the store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business development by building and maintaining relationships with new clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Supervised crew during shifts, maintaining smooth service and fast issue resolution.
- Trained new team members on station procedures, food handling, and customer service standards.
- Monitored order accuracy and speed, supporting consistent drive-thru and front-counter operations.
- Handled cash drawer counts, register support, and transaction accuracy during busy periods.
- Enforced food safety, sanitation, and cleanliness standards across workstations and dining areas.
- Coordinated opening and closing tasks, ensuring readiness for next shift handoff.
- Replenished inventory and supplies, reducing delays in food preparation and service.
- Communicated priorities to crew members, improving teamwork and shift efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for a supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Enhanced customer experience with the introduction of feedback system to gather insights.
- Increased sales with the introduction of promotional strategies that attracted more customers.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Developed training program for new employees, speeding up their integration into team.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
No Degree -
Hinkley High
Aurora, CO05-2010
Skills
- Cash handling
- POS system operation
- Sales and upselling
- Service management
- Complaint resolution
- Adaptable scheduling
- Retention strategies
- Excellent communication
- Client support
- Customer service management
- Customer service
- Sales and upselling
- Goal setting and tracking
- Team leadership
- Staff training
- Goal setting and tracking
- Team leadership
- Staff training
- Staff development
- Staff development
- Safety procedures
- Training support
- Daily operations
- Shift leadership
- Shift scheduling
- Shift paperwork
- Safety Processed and procedures
- Rules enforcement
- Policy enforcement
- Operations management
- Analytical thinking
- Production scheduling
- Inventory counts
- Sales reporting
- Quality control assurance
- Quality inspections
- Technical assistance
- Shift operations oversight
- Analytical thinking
- Decision-making
- Shift performance reporting
- Action plans
- Resource management
- Sales strategy development
- Task prioritization
- Creative problem-solving
- Process improvement
- Task management
- Staff attendance tracking
- Attention to detail
- Troubleshooting operations
- Active listening
- Teamwork and collaboration
- Interpersonal relations
- Account management
- Verbal communication
- Excellent communication
- Diplomatic and fair
- Crisis response
- Continuous learning
- Reliability
- Follow-up
- Inventory management
- Employee scheduling
- Attendance tracking
- Employee recognition
- Daily briefing facilitation
- Team-building activities
- Decision-making
- Team collaboration
- Team building
- Staff performance reviews
- Task management
- Multitasking
- Attention to detail
- Organizational skills
- Active listening
- Analytical thinking
- Teamwork
- Excellent communication
- Time management
- Task prioritization
- Critical thinking
- Process improvement
- Client relations
- Relationship building
- Decision-making
- Team building
- Interpersonal relations
- Excellent communication
- Willingness to learn
- Teamwork
- Multitasking
- Problem-solving abilities
- Reliability
- Customer service
- Cash handling and reconciliation
- Team collaboration
Timeline
Shift Leader
Wendy's
09.2026 - Current
Sales Associate
7-eleven
06.2025 - 12.2025
Shipping and Receiving Clerk
Swire Coca-Cola
02.2024 - 09.2024
Shift Leader
Cupbop
05.2023 - 02.2024
Shipping and Receiving Clerk
Lineage Logistics - Cold
03.2022 - 01.2023
Crew Member
Wendy's Fast Food
04.2021 - 06.2022
Clerk
Capstone Logistics LLC.
02.2020 - 06.2022
Receptionist
Avalon
12.2019 - 05.2020
Shift Leader
Wendy's Fast Food
08.2015 - 01.2019
Shift Leader
Arby's
02.2007 - 06.2015
No Degree -
Hinkley High