Mackenzie Spears
Muscle Shoals,AL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Efficient with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens Boots Alliance
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Medical Assistant
North Alabama Bone & Joint Clinic, P.C.
06.2024 - 09.2024
- I interview patients to get past medical history. I take out sutures and staples. I dress wounds. I schedule follow up appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Resident Assistant
The King's Daughters' School
01.2024 - 07.2024
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Intake Specialist
Middle Tennessee Bone & Joint Clinic
09.2022 - 12.2023
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Receptionist
American Family Care
04.2021 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Kroger Pharmacy Technician
Kroger Stores
10.2019 - 05.2021
- I intake prescriptions and put them into the system. I count the prescriptions. I sell the prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High school diploma -
Hampshire Unit School
Hampshire, TN05.2019
Associate of Science - Physical Therapy
Penn Foster Career School
Scranton, PA08-2026
Skills
- Cash Handling
- Pharmacy Technician Experience
- Typing
- Computer Operation
- Microsoft Outlook
- Medical Terminology
- Microsoft Word
- Data Entry
- Computer Skills
- HIPAA
- Insurance verification
- Medical Office Experience
- Phone Etiquette
- Medical Receptionist
- Anatomy Knowledge
- Medical terminology
- Anatomy knowledge
- Cash register
- Cash handling
- Customer service
- Vital signs
- Computer skills
- First aid
- Communication skills
- Restaurant experience
- Hospitality
- Food industry
- Food handling
- Bartending
- Patient care
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
Certification
- First Aid Certification
- CPR Certification January 2024 to January 2026
- Driver's License
- AED Certification
Timeline
Shift Leader
Walgreens Boots Alliance
10.2024 - Current
Medical Assistant
North Alabama Bone & Joint Clinic, P.C.
06.2024 - 09.2024
Resident Assistant
The King's Daughters' School
01.2024 - 07.2024
Intake Specialist
Middle Tennessee Bone & Joint Clinic
09.2022 - 12.2023
Medical Receptionist
American Family Care
04.2021 - 09.2021
Kroger Pharmacy Technician
Kroger Stores
10.2019 - 05.2021
High school diploma -
Hampshire Unit School
Associate of Science - Physical Therapy
Penn Foster Career School
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