Kaylee Wallach
Humble
Summary
Motivated shift leader with strong abilities in customer service and team management. Skilled in conflict resolution and staff training, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Jeremiah's Italian Ice
Humble
09.2025 - Current
- Supervised daily operations to ensure smooth service at a busy Italian ice shop.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new team members on customer service and product preparation procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed cash register and processed customer transactions efficiently and accurately.
- Resolved customer inquiries and complaints to enhance overall satisfaction experience.
- Resolved customer complaints promptly and professionally.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Implemented safety protocols to promote a safe working environment for all staff members.
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
- Assisted in inventory management by restocking supplies and tracking usage levels.
- Maintained an organized work environment by delegating tasks to staff.
- Delegated tasks to employees and monitored activities and task completion.
- Verified orders for accuracy and completeness for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored employee performance to ensure compliance with company policies and procedures.
Church Volunteer
Atascocita Community Church
Humble
08.2022 - Current
- Led youth group activities promoting spiritual growth and community involvement.
- Assisted with weekly service preparations and setup for worship activities.
- Developed engaging lesson plans for toddlers, promoting early childhood learning.
- Implemented classroom management strategies to maintain a positive learning atmosphere.
Babysitter / Dog sitter
Myself
Humble
06.2022 - Current
- Supervised playtime and daily activities to ensure safety and engagement.
- Organized educational games to promote learning and creativity.
- Maintained safe, clean environment to support children's well-being.
- Communicated effectively with parents regarding children's needs.
- Supported children with homework and school projects.
- Developed routines to create a structured day for children.
- Managed conflicts among children to promote positive interactions.
- Cared for dogs attentively to ensure their comfort and safety. for dogs, ensuring safety and comfort during visits.
- Developed daily activity schedules to engage dogs and promote physical exercise.
- Communicated with pet owners about daily activities and any concerns effectively.
- Built trusting relationships with pets to enhance their overall experience while sitting.
Education
High School Diploma -
Atascocita High School
Texas05-2026
Skills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Staff training techniques
- Effective communication
- Conflict resolution
- Customer management
- Positive demeanor
- Staff training
- Point of sale management
- Inventory counts
- Assigning work
- Staff performance reviews
- Strategic thinking
- Written communication
- Staff development
- Team supervision
- Complaint management
- Staff motivation
- Operations support
- Equipment troubleshooting
- Shift checklists
- Shift scheduling
- Team motivation
- Shift leadership
Certification
- Drivers License
Accomplishments
- Treasurer of Spanish National Honor Society
- Science National Honor Society
- National Honor Society
- Co-Founder of the Women In STEM
- Co-Captain of the Varsity Cheer Team
- Two time Aerospace 1 and 2 team leader
Timeline
Shift Leader
Jeremiah's Italian Ice
09.2025 - Current
Church Volunteer
Atascocita Community Church
08.2022 - Current
Babysitter / Dog sitter
Myself
06.2022 - Current
High School Diploma -
Atascocita High School