Ryen Patterson
Bradenton,FL
Summary
Dynamic shift leader with proven expertise in team supervision, customer service, and inventory management. Demonstrated ability to enhance operational efficiency and drive team performance, resulting in improved customer satisfaction and sales growth.
Overview
3
3
years of professional experience
Work History
Shift Leader
Rogers Market Place
Sarasota, Florida
03.2026 - 07.2026
- Supervised store operations during shifts to ensure smooth workflow.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels to maintain stock and prevent shortages.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated team schedules to optimize staffing efficiency during busy hours.
- Monitored cash register operations for accuracy and compliance.
- Enforced safety protocols to create a secure shopping environment.
- Collaborated with management on promotional events and marketing strategies.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Scheduled team members for shifts based on business needs and customer demand.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Assessed reports and adjusted workflows to realign with targets.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Analyzed sales data to identify trends and areas for improvement.
- Monitored employee performance and provided feedback for improvement.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Scheduled staff shifts, considering peak times and individual availability.
- Assisted in the development and implementation of new operational procedures.
- Utilized POS systems efficiently for order processing and inventory management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Implemented strategies to increase sales and improve service quality.
- Handled emergency situations with composure and in accordance with company guidelines.
- Fostered a team-oriented environment to increase morale and productivity.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Developed promotional strategies to attract more customers during slow periods.
- Monitored and maintained equipment to ensure operational efficiency.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Store Leader
Speedway Gas Station
Sarasota, Florida
05.2025 - 03.2026
- Managed daily operations of the gas station and convenience store.
- Trained and supervised team members on customer service standards.
- Oversaw inventory management and restocking of merchandise.
- Handled customer inquiries and resolved issues promptly.
- Ensured compliance with safety regulations and company policies.
- Coordinated employee scheduling to meet business needs.
- Implemented promotional displays to enhance product visibility.
- Maintained cleanliness and organization of the store environment.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Maximized profits by controlling costs and managing budgets effectively.
- Kept track of staff attendance records and updated payroll information accordingly.
- Provided feedback on performance of staff members through regular appraisals.
- Ensured compliance with health and safety regulations in the workplace.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Maintained store operations by following policies and procedures; completed reports.
- Assisted customers with product selection based on their individual needs.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Inspected deliveries to verify quality standards before stocking shelves.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Developed promotional campaigns to boost sales of merchandise.
- Coordinated with vendors for ordering supplies, equipment, and other materials.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Monitored inventory levels, placed orders for new stock as needed.
- Organized special events such as promotions and clearance sales.
- Trained new sales team members and motivated exceptional performance.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Developed relationships with vendors to secure competitive pricing on merchandise.
- Planned store layout according to merchandising principles and best practices.
- Identified opportunities for process improvements within existing systems.
- Analyzed sales figures and implemented strategies to increase revenue.
- Developed strategies to increase customer satisfaction and sales performance.
- Supervised work of cashiers, training new team members and monitoring performance.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Created successful plans to maximize profits and reduce loss.
- Tracked store inventories and ordered new materials to prevent shortages.
- Received store deliveries and transported items to correct facility locations.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Handled customer transactions and balanced cash drawers.
- Increased sales by optimizing in-store promotional strategies.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Metal Fabricator
Lample Stamping
Palmetto, Florida
01.2023 - 04.2025
- Fabricated metal components using precision tools and machinery.
- Interpreted blueprints and technical drawings for accurate assembly.
- Operated welding equipment to join metal parts securely.
- Conducted quality checks to ensure product specifications were met.
- Collaborated with team members to streamline production processes.
- Maintained a clean and organized workspace to uphold safety standards.
- Assisted in training new employees on equipment operation and safety protocols.
- Performed routine maintenance on machines to ensure optimal performance.
- Follow safety protocols when operating fabricating machines.
- Performed welding, grinding and finishing tasks on fabricated structures.
- Clean work area after each shift is completed to maintain a safe working environment.
- Constructed and assembled structural metal components and products.
- Operate cutting torch or welding machine to cut or join metal parts according to layout specifications.
- Read blueprints and diagrams to determine the specified dimensions, tolerances, and materials necessary for fabrication.
- Set up and operate fabricating machines such as shears, brakes, rolls, presses, saws, drills, and grinders to cut, bend, form or shape metal parts.
- Perform preventative maintenance on fabricating machines such as lubrication and cleaning activities.
- Tested and performed quality inspections on completed products.
- Secure components together with bolts and screws using power wrenches.
- File rough edges of metal after cutting operations are completed.
- Measured and marked cutting and bending lines according to instructions.
- Set up and operated rollers, flame cutters, and drill presses.
- Mark reference lines onto workpieces prior to fabrication operations.
- Install hardware on fabricated items such as hinges, handles or brackets using hand tools.
- Designed and constructed base templates when appropriate.
- Weld components in flat, vertical or overhead positions using electric arc-welding equipment.
- Repair worn parts by welding on extra layers of metal.
- Completed, filed and organized job reports on completed tasks and products.
- Maintain accurate records of all production activities including number of pieces produced per hour.
- Provided on-the-job training and coaching for new team members.
- Calculated cost, labor, and material needs for fabricating projects.
- Assemble mechanical components such as shafts, gears and bearings into subassemblies.
- Smooth seams between sections of sheet metal with a hammer and dolly combination tool set.
- Performed quality checks on equipment and materials, removed damaged or faulty metals and tools and transported waste to appropriate receptacles.
- Powered up, calibrated and shut down fabricating machinery according to company regulations.
- Analyzed engineering drawings to determine required materials and task sequences.
- Built and erected ladders and scaffolding to access and complete large assemblies.
- Repaired sheet metal deficiencies in ducts, drainpipes and control boxes to improve components' structural integrity.
- Utilized furnaces and other heating equipment to weld, shape and fuse materials.
- Mentored apprentices and inspected finished work to verify compliance with established requirements.
Deli Clerk
Publix Grocery Store
Sarasota, Florida
02.2024 - 03.2025
- Prepared and sliced deli meats and cheeses for customer orders.
- Operated slicers and other kitchen equipment safely and efficiently.
- Assisted customers with product selection and provided recommendations.
- Maintained cleanliness of workstations and ensured food safety standards.
- Stocked shelves with deli products, ensuring freshness and availability.
- Collaborated with team members to fulfill customer requests promptly.
- Assisted in inventory management by tracking product levels regularly.
- Trained new employees on deli procedures and customer service practices.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed recipes and customer requests to prepare meals.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customer's order selections.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Operated cash register accurately and efficiently for customer transactions.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Maintained records such as inventory levels or sales figures.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
Education
GED -
Southeast High School
1200 37th Ave. E10-2001
Skills
- Employee training
- Inventory management
- Customer service
- Team scheduling
- Safety compliance
- Sales analysis
- Cash handling
- Store operations
- Problem solving
- Effective communication
- Time management
- Performance evaluation
- Leadership skills
- Conflict resolution
- Process improvement
- Training assistance
- Daily workflows
- Problem-solving
- Staff engagement
- Positive attitude
- Performance metrics
- Decision-making capacity
- Policy and procedure enforcement
- Role modeling
- Assigning work
- Policy enforcement
- Security procedures adherence
- Interpersonal relations
- Sales reporting
- Sales and upselling
- Shift scheduling
- Drawer assignments
- Shift paperwork completion
- Flexible schedule
- Shift leadership
- Team supervision
- Motivational leadership
- Shift checklists
- Goal setting and tracking
- Quality control assurance
- Safety processes and procedures
- Sales expertise
- Team collaboration and leadership
- POS deletions
- Technical support
- Resource management
- Inventory counts
- Action planning
- Verbal and written communication
- POS system operation
- Follow-up procedures
- Issue resolution
- Emergency response planning
- Team motivation
- Client service
- Team-building activities
- Rules enforcement
- Staff training and development
- Staff education and training
- Professional appearance
- Staff supervision
- Strong verbal and written communication
- Employee relations
- Diplomatic and fair
- Strategic thinking
- Staff performance reviews
- Daily briefing facilitation
- Equipment troubleshooting
- Customer service management
- Customer retention strategies
- Customer service focus
- Employee attendance monitoring
- Operations support
- OSHA regulations compliance
- Team leadership
- Quality inspections
- Staff development
- Production reporting
- Production scheduling
- Telemarketing expertise
Timeline
Shift Leader
Rogers Market Place
03.2026 - 07.2026
Store Leader
Speedway Gas Station
05.2025 - 03.2026
Deli Clerk
Publix Grocery Store
02.2024 - 03.2025
Metal Fabricator
Lample Stamping
01.2023 - 04.2025
GED -
Southeast High School