Michael Aguilar
Charlotte,NC
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
1
1
year of professional experience
Work History
Shift Leader
Whistle Express Car Wash
Charlotte, NC
12.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly and professionally.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
High School Diploma -
South Mecklenburg High School
North Carolina 06-2025
Skills
- Customer service
- Employee training
- Safety compliance
- Team leadership
- Time management
- Conflict resolution
- Organizational skills
- Staff education and training
- Positive attitude
- Sales and upselling
- Issue resolution
- Employee relations
- Staff engagement
- Sales reporting
- Training assistance
- Employee attendance monitoring
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Whistle Express Car Wash
12.2024 - Current
High School Diploma -
South Mecklenburg High School
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