Open To Work
Logan Trout
Bixby
Work Preference
Summary
Motivated Shift Leader experienced in fostering team cohesion and meeting organizational objectives through compassionate leadership. Achieved high-quality results by promoting a culture of collaboration and continuous improvement while addressing safety concerns and operational challenges. Focused on enhancing team performance and customer satisfaction through effective training, issue resolution, and proactive management strategies.
Overview
4
4
years of professional experience
Work History
Shift Leader
Wendys Restaurant
Broken Arrow
01.2025 - Current
- Supervised daily operations during peak hours at a fast-paced restaurant.
- Trained and mentored new team members on food preparation and service standards.
- Maintained high standards of cleanliness and food safety throughout the restaurant.
- Coordinated staff schedules to ensure adequate coverage during busy shifts.
- Monitored inventory levels and ordered supplies to maintain stock.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Analyzed sales data to identify trends and areas for improvement.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored employee performance and provided feedback for improvement.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Scheduled staff shifts, considering peak times and individual availability.
- Fostered a team-oriented environment to increase morale and productivity.
- Developed promotional strategies to attract more customers during slow periods.
- Assisted in the development and implementation of new operational procedures.
- Monitored and maintained equipment to ensure operational efficiency.
- Implemented strategies to increase sales and improve service quality.
- Counted cash registers accurately at the end of each shift.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
Crew Member
Wendys Restaurant
Broken Arrow
07.2022 - Current
- Provided excellent customer service by taking orders and addressing inquiries.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Assisted in training new crew members on operational procedures and policies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Prepared food items according to company standards and safety guidelines.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assembled and served meals according to specific guest requirements.
- Followed health regulations and quality control procedures consistently.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Upheld high standards of productivity and quality in operations.
- Operated kitchen equipment, including fryers, grills, and ovens safely.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Drove team success by quickly completing assigned tasks.
- Uphold high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Resolved customer complaints in a professional manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Assisted management team with inventory counts of food products and beverage supplies.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Cna, Hha, Mat, Cpr - Nursing Education
Vocational School
Drumright, OK 09.2017 - 09.2017
Bristow Highschool
Bristow, OklahomaSkills
- Shift leadership
- Staff scheduling
- Employee scheduling
- Team leadership
- Team supervision
- Staff training and development
- Employee training
- Performance metrics
- Operational efficiency
- Process improvement
- Problem resolution
- Conflict resolution
- Time management
- Food safety compliance
- Quality control
- Quality inspections
- Customer service management
- Sales analysis
- Sales reporting
- Customer retention strategies
- Sales and upselling
- POS systems
- POS system operation
- Cash handling
- Drawer assignments
- Inventory management
- Inventory counts
- Production scheduling
- Production reporting
- Equipment troubleshooting
- Operations management
- Follow-up procedures
- Policy enforcement
- Safety processes and procedures
- Security procedures adherence
- Team motivation
- Action planning
- Briefing facilitation
- Client management
- Client support
- Daily workflows
- Staff performance reviews
- Staff education and training
- Employee relations
- Flexible schedule
- Interpersonal relations
- Motivational leadership
- Role modeling
- Strong verbal and written communication
- Effective communication
- Creative problem resolution
- Issue resolution
- Complaint management
- Goal setting and tracking
- Telemarketing expertise
- Professional appearance
- Resource management
- Team collaboration and leadership
- Staff engagement
- Team-building activities
- Positive attitude
- Shift checklists
- Shift paperwork completion
- Technical assistance
- Training assistance
- Problem-solving
- Sales acumen
- Employee attendance monitoring
- Assigning work
- Staff development
- Conflict resolution
- Operational efficiency
- Quality control assurance
- Food safety compliance
- Policy and procedure enforcement
- Quality control assurance
- Client support
- Team-building activities
Languages
English
Professional
Affiliations
Hiking, planning, foodie, family
References
References available upon request.
To do's
I have done some volunteer work at a animal shelter as well at homeless shelters.
Timeline
Shift Leader
Wendys Restaurant
01.2025 - Current
Crew Member
Wendys Restaurant
07.2022 - Current
Cna, Hha, Mat, Cpr - Nursing Education
Vocational School
09.2017 - 09.2017
Bristow Highschool