AMAYA BERRY
Magnolia,AR
Summary
Detail-oriented customer service representative known for strong communication and adaptability. Experienced in managing transactions and resolving issues. Ready to use my expertise to add to the already built customer relationships.
Overview
3
3
years of professional experience
Work History
BANK TELLER
PEOPLES BANK
MAGNOLIA, AR
11.2025 - Current
- Processed customer transactions efficiently and accurately at a community-focused financial institution.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced cash drawer daily to ensure accuracy and compliance with bank policies.
- Handled customer complaints with professionalism, resolving issues promptly and effectively.
- Assisted customers with account inquiries and provided information on banking products.
- Promoted bank services to customers, explaining features and benefits clearly.
- Maintained confidentiality of bank records, transactions and customer information.
- Adhered to security protocols, safeguarding sensitive customer information during transactions.
- Safeguarded significant amounts of cash during transactions to maintain security. with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained a clean and organized workspace, ensuring a welcoming environment for clients.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
Retail Supervisor
Bealls Outlet
Magnolia, AR
10.2023 - 11.2025
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service procedures and sales techniques.
- Supervised work of cashiers, training new team members and monitoring performance.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Assisted in visual merchandising to enhance product displays and attract customers.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all patrons.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Implemented loss prevention strategies to minimize theft and maintain store security.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Education
High School Diploma -
MAGNOLIA HIGH SCHOOL
MAGNOLIA, AR05-2022
Skills
- Cash handling
- Transaction processing
- Cash drawer management
- Security protocols
- Customer service
- Customer relationship management
- Complaint resolution
- Account management
- Team collaboration
- Detail orientation
- Effective communication
- Multitasking and organization
- Adaptability
- Problem solving
- Phone etiquette
- Relationship building
- Customer service training
- Patience and empathy
Timeline
BANK TELLER
PEOPLES BANK
11.2025 - Current
Retail Supervisor
Bealls Outlet
10.2023 - 11.2025
High School Diploma -
MAGNOLIA HIGH SCHOOL