Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Rocio Zuniga

Houston,TX

Summary

Dynamic professional with a proven track record in banking and customer service, exemplified during my tenure at Bellco Federal Credit Union. Excelled in transaction processing and customer relationship development, enhancing client retention and loyalty. Skilled in cash handling and bilingual communication, I consistently surpassed financial and service goals, contributing to a 20% increase in customer satisfaction. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.

Overview

18
18
years of professional experience

Work History

Bank Teller

Bellco Federal Credit Union
07.2022 - 11.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on use of banking website and mobile apps.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Sales Associate

AutoZone
01.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Self Employed

Nanny
02.2013 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Administrative Assistant

Rhino Demolition
03.2019 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Teacher Assistant

Catholic Charities
01.2014 - 01.2020
  • Responded to student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Supported classroom activities, tutoring, and reviewing work.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported student learning objectives through personalized and small group assistance.
  • Distributed learning materials such as worksheets, textbooks, and supplemental activities.
  • Cultivated core values such as kindness, respect, compassion and integrity within students.
  • Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
  • Distributed learning materials such as worksheets, textbooks and group assignments.

Teaching Assistant

Rocky Mountain SER HeadStart
08.2005 - 11.2016
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Shared important information with students concerning upcoming assignments and tests.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.
  • Mentored and tutored individual students needing additional help.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Coordinated with parents and teachers to discuss student progress, fostering collaborative approach to education.
  • Led tutoring sessions for students requiring additional support, leading to noticeable improvements in their academic performance.
  • Organized and maintained classroom resources, ensuring materials were readily available for lessons.
  • Managed classroom technology, enabling seamless integration of digital resources into teaching.
  • Enhanced students' understanding of complex mathematical concepts with interactive teaching methods.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Education

High School Diploma -

Alhambra Adult Education
Alhambra, CA
06.2003

Skills

  • Banking Software Familiarity
  • Listening and Comprehension
  • Sales and Cross-Selling
  • Customer Needs Assessment
  • Regulatory Compliance
  • Customer Relationship Management (CRM)
  • Balance Transfers
  • Money Transfer Systems
  • Cash handling and management
  • Cash Handling
  • Customer Relationship Building
  • Positive
  • Cash Drawer Balancing
  • Friendly
  • Spanish speaking
  • Bilingual in [Language]
  • Cash handling expertise

Additional Information

Commercial Driver License (CDL)

Able to Translate both verbally

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

Bellco Federal Credit Union
07.2022 - 11.2023

Sales Associate

AutoZone
01.2021 - 08.2023

Administrative Assistant

Rhino Demolition
03.2019 - 01.2021

Teacher Assistant

Catholic Charities
01.2014 - 01.2020

Self Employed

Nanny
02.2013 - 12.2022

Teaching Assistant

Rocky Mountain SER HeadStart
08.2005 - 11.2016

High School Diploma -

Alhambra Adult Education

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Rocio Zuniga