Brittany Moore
Lexington,TN
Summary
Proven track record in banking and retail management, exemplified by successful tenure at First Bank, where expertise in transaction processing accuracy and exceptional customer service led to enhanced client satisfaction. Skilled in cash handling and fostering positive relationships, consistently achieving and surpassing financial goals with professionalism and courtesy. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
11
11
years of professional experience
Work History
Bank Teller
First Bank
Lexington, TN
09.2020 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Store Manager
White Oak Shell
Milledgeville,Tn
07.2016 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed point of sale opening and closing procedures.
- Cook
Feeding Assistant
Decatur County Manor
Decatur, TN
06.2013 - 03.2014
- Ensured patient satisfaction by maintaining a clean and organized dining environment.
- Adapted feeding methods as needed based on individual patient limitations or challenges such as dysphagia or diminished motor skills.
- Contributed to improved patient recovery rates by closely monitoring food consumption and reporting concerns to medical staff.
- Provided compassionate care during meal times, fostering positive relationships with patients and families.
- Implemented efficient feeding schedules to accommodate each patient''s unique needs, promoting nutritional balance.
Education
Accounting Certificate - Accounting
Tennessee Applied Technology
Lexington, TN12.2014
High School Diploma -
Scott’s Hill High School
Scotts Hill, TN05.2013
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Cash handling expertise
- Data Entry Efficiency
- Sales and Cross-Selling
- Transaction processing accuracy
- Financial product knowledge
- Strong Work Ethic
- Cash Handling
- Cash Drawer Balancing
- Banking
- Compliance, banking laws, and regulations
- Drawer balancing
- Friendly
- Rapid 10-key data entry
- Honest and Dependable
- Customer Service
Timeline
Bank Teller
First Bank
09.2020 - Current
Store Manager
White Oak Shell
07.2016 - 03.2018
Feeding Assistant
Decatur County Manor
06.2013 - 03.2014
Accounting Certificate - Accounting
Tennessee Applied Technology
High School Diploma -
Scott’s Hill High School