Jessica Ford
Millville,NJ
Summary
Driven and detail-oriented Bank Teller with a proven track record at Century Savings Bank, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and streamline transaction processes, ensuring accuracy and compliance. Skilled in banking software and bilingual communication, fostering positive client relationships and operational efficiency.
Overview
4
4
years of professional experience
Work History
Bank Teller
Century Savings Bank
05.2020 - 03.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Bank Teller
Pennsville National Bank
05.2018 - 05.2020
Education
High School Diploma - General Literature
Vineland Senior High School
Vineland, NJ06.2001
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Transaction Processing
- Banking Software Familiarity
- Cash handling expertise
- Data Entry Efficiency
- Balance Transfers
- Transaction processing accuracy
- Signature Verification
- Financial Transactions
- Teller Support
- Cash Handling
- Customer Relationship Building
- Approachable
- Positive
- Exceptional customer service
- Cash Drawer Balancing
- Banking
- Compliance, banking laws, and regulations
- Drawer balancing
- Spanish speaking
- Financial record keeping
- Bilingual in Language
- Honest and Dependable
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Bank Deposits
- Customer Service-Oriented
- Payment Processing
Timeline
Bank Teller
Century Savings Bank
05.2020 - 03.2022
Bank Teller
Pennsville National Bank
05.2018 - 05.2020
High School Diploma - General Literature
Vineland Senior High School