Amaya Braxton-Bailey
Virginia Beach,VA
Summary
Results-driven debt collector with expertise in negotiation and client relations at Consumer Portfolio Services. Proven ability to implement effective debt recovery strategies, enhancing team performance through mentorship. Skilled in complex problem-solving and maintaining compliance, while delivering exceptional customer service during challenging interactions. Committed to achieving goals and optimizing collection processes.
Overview
5
5
years of professional experience
Work History
Debt Collector
Consumer Portfolio Services
08.2023 - 12.2025
- Managed collection efforts for overdue accounts, ensuring compliance with federal regulations.
- Developed and implemented effective negotiation strategies to recover outstanding debts.
- Analyzed customer accounts to identify payment patterns and optimize collection processes.
- Mentored junior debt collectors, enhancing team performance through training and support.
- Collected on delinquent accounts to reduce overdue balances.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Crew Member
McDonald's
09.2020 - 07.2023
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment, maintaining high food safety standards.
- Collaborated with team to ensure efficient order processing and fulfillment.
- Helped in training new crew members on procedures.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Working together with team members to complete orders.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VASkills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Client relations
- Complex Problem-solving
- Customer research
- Assertiveness
- Negotiation
- History research
- Account management
- Payment acceptance
- Collections best practices
- Payment plan development
- Call center background
- Following conversation scripts
Timeline
Debt Collector
Consumer Portfolio Services
08.2023 - 12.2025
Crew Member
McDonald's
09.2020 - 07.2023
High School Diploma -
Great Bridge High School