Amaya Castro
Queen Creek,United States
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
Mesa, AZ
02.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Bartender
Rawhide Event Center
Chandler, Arizona
03.2021 - 02.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front Desk Receptionist
European Wax Center
Tempe, Arizona
01.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Education
GED -
Mesa High School
Mesa, AZ05.2018
Skills
- Stockroom Upkeep
- Teamwork and Collaboration
- POS System Operations
- Upselling Techniques
- Cash Handling
- Call Answering and Routing
- Computer Proficiency
- Front Desk Operations
- Positive Attitude and Energetic
Timeline
Bartender
Rawhide Event Center
03.2021 - 02.2022
Front Desk Receptionist
European Wax Center
01.2021 - 01.2022
Sales Associate
Bath And Body Works, Limited Brands
02.2020 - 03.2022
GED -
Mesa High School
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