Amaya Flores
Joshua,TX
Summary
Dynamic Shift Leader with a proven track record at Wingstop, where I enhanced customer satisfaction through effective problem-solving and team leadership. Skilled in cash handling and fostering a positive workplace culture, I consistently exceeded performance goals. My approach led to significant improvements in efficiency and customer loyalty, showcasing my ability to drive results and lead by example.
Overview
4
4
years of professional experience
Work History
Shift Leader
Wingstop
2023.02 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cashier
Chick Fill A
2020.12 - 2022.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Young Women’s Leadership Academy
Fort Worth, TX06.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Languages
Spanish
Limited Working
Timeline
Shift Leader
Wingstop
2023.02 - Current
Cashier
Chick Fill A
2020.12 - 2022.08
Young Women’s Leadership Academy