Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Heckstall

Greenville,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity Analyst position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Police Officer Trainee

Elizabeth City Police Department
01.2022 - 03.2022
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.

Security Clerk

Victra
08.2021 - 12.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Retention Customer Service Representative

Focus Services Inc.
08.2018 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Post-Baccalaureate Certificate - Cybersecurity

North Carolina A & T State University
Greensboro, NC
12.2023

Bachelor of Science - Criminal Justice

Elizabeth City State University
Elizabeth City, NC
05.2023

Skills

  • Public Safety
  • Conflict Resolution
  • Typing Proficiency
  • Communication Skills
  • Leadership Skills
  • Microsoft Word
  • Customer Relations
  • Active Listening
  • Problem-Solving Ability
  • Technical Support
  • Confidential Data Protection
  • Reading Comprehension
  • Customer Satisfaction
  • Security Strategies
  • Medical Emergency Response
  • Activity Logging and Reporting
  • Critical Thinking
  • Asset Securing
  • Data Integrity

Timeline

Police Officer Trainee

Elizabeth City Police Department
01.2022 - 03.2022

Security Clerk

Victra
08.2021 - 12.2021

Retention Customer Service Representative

Focus Services Inc.
08.2018 - 07.2021

Post-Baccalaureate Certificate - Cybersecurity

North Carolina A & T State University

Bachelor of Science - Criminal Justice

Elizabeth City State University

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Amaya Heckstall