Amaya Hughes
Griffith,IN
Summary
3+ years as a motivated and determined mentor and team leader with a strong foundation in customer service, time management, reliability/durability, and technical proficiency in all aspects. Skilled in utilizing various software applications to contribute to workplace productivity, as well as providing key details for effective and efficient management practices. Well known for maintaining a positive attitude, excellent communication, and strong interpersonal skills, all while thriving under pressure and adapting to new challenges. Strong abilities giving a solid positive experiences in retail, logistics, production, and customer service roles, with proven ability to meet company needs and ensure a positive customer experience. Outlook on business dedication while continuous learning, personal growth, and applying education and experience to real-world scenarios seeking and reaching for constant improvement and growth opportunities.
Overview
2
2
years of professional experience
Work History
Sortation Associate
Amazon LLC
Markham, IL
12.2023 - Current
- Organized packages into designated containers for delivery.
- Provided support during peak periods by working extended shifts when required.
- Followed safety protocols when operating machinery or lifting heavy objects.
- Followed established procedures to handle hazardous material safely.
- Operated machines to sort, move and box items for customers.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Met daily productivity goals set by management team.
- Offered support and advice to newer personnel to improve performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Inspected packages for damage or incorrect labeling prior to sorting.
Sales Associate
Victoria's Secret & PINK
Merrillville, IN
11.2022 - Current
- Handled returns and exchanges according to company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Placed special orders or called other stores to find desired items.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collected payments and provided accurate change.
- Developed promotional strategies to increase sales volume.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed credit card transactions quickly and securely.
- Maintained a customers good experience while shopping in store with them personally.
Delivery Associate
AMZL Logistics - DS Variable
Chicago, IL
08.2023 - 12.2023
- Worked effectively in team environments to make the workplace more productive.
- Worked on the dock unloading/loading conveyor belts.
- Maintained safety procedures practicing safety habits + maintaining proper work dress code.
- Sorted packages onto designated racks.
- Organized + packed boxes into designated bags.
- Stowed at the expected rate.
Crew Team Member
Crumbl Cookies
Dyer, IN
09.2022 - 11.2022
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Greeted customers in a friendly manner upon entering the store.
- Replenished inventory levels when necessary.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Answered customer questions regarding product features, pricing, availability.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Law
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Proficient in Microsoft Word, Google Docs, PowerPoint, Slideshows, etc
- Excellent written and verbal communication
- Presentation and public speaking
- Positive attitude and communication skills
- Outstanding time management
- Reliable and dependable
- Outgoing interpersonal skills and team collaboration
- Strong conflict resolution abilities
- Customer service and client relationship bonding skills
- Critical thinking and decision-making
- Great teamwork, leadership, and mentorship
- Ability to quickly learn new software/tools
- Flexibility in fast-paced environments, major adaptability skills in any given environment
- Open to any and all feedback to seek positive improvement
- Learning new industry trends and techniques
- Self-motivation/initiative
Timeline
Sortation Associate
Amazon LLC
12.2023 - Current
Delivery Associate
AMZL Logistics - DS Variable
08.2023 - 12.2023
Sales Associate
Victoria's Secret & PINK
11.2022 - Current
Crew Team Member
Crumbl Cookies
09.2022 - 11.2022
Some College (No Degree) - Law
Ivy Tech Community College of Indiana