Amaya Mescher
Gainesville,FL
Summary
Dependable and driven hospitality expert with an extensive background in customer service focused roles. Proficient in front office operations and management. Driven by leaving lasting impacts on others. Proven to maximize satisfaction of guests by using their feedback to facilitate growth and improvement.
Overview
1
1
year of professional experience
Work History
Front Desk Supervisor
Hilton Garden Inn
Lake Mary, FL
04.2023 - 10.2023
- Assisted with guest arrivals and departures, providing prompt and courteous service.
- Resolving escalated guest concerns and complaints.
- Ensuring a welcoming and efficient guest experience overall.
- Handled VIP reservations, room assignments, and overbooking.
- Coordinated with other hotel departments in order to ensure efficient operations.
- Managing and training all front desk staff.
- Assisted with front desk scheduling and interviewing.
- Maintaining accurate guest records and billing.
- Managed complaints and feedback decisively, facilitating opportunity for improvement and growth.
- Maximized guest satisfaction by training front desk staff to deliver outstanding, memorable guest experiences.
Front Desk Agent
Hilton Garden Inn
Lake Mary, FL
09.2022 - 04.2023
- Welcoming guests and facilitating the check-in process.
- Providing guests with information about hotel amenities, services, and local attractions.
- Handling reservations, cancellations, and room assignments.
- Responding appropriately to guest feedback and resolving issues or concerns.
- Processing payments and managing guest profiles.
- Assisting guests with inquiries and requests.
- Managing phone calls and directing them to the appropriate department.
- Keeping the front desk/ lobby area clean and organized.
- Checking out guests and providing departure assistance.
Spa Receptionist
Essentials Spa
Palm Beach Gardens, FL
06.2022 - 08.2022
- Greeting clients and obtaining information for client records.
- Managing appointment schedule, ensuring no conflicts.
- Answering phone calls/ voicemails and providing information about spa services.
- Processed accurate transactions by cash and card.
- Kept spa clean and organized, handling laundry, supply restocking, and sanitization.
- Addressed client inquiries, resolved any issues.
- Coordinated with spa staff to ensure smooth operations.
- Boosted sales by promoting retail products and additional spa services.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2019
Skills
Guest Relations
Conflict Resolution
Operations Oversight
Staff Development
Timeline
Front Desk Supervisor
Hilton Garden Inn
04.2023 - 10.2023
Front Desk Agent
Hilton Garden Inn
09.2022 - 04.2023
Spa Receptionist
Essentials Spa
06.2022 - 08.2022
High School Diploma -
Seminole Ridge Community High School