Amaya Ocasio
Secaucus,NJ
Summary
Reliable, energetic server with established customer service skills and food service experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
2
2
years of professional experience
Work History
Ice Cream Server/Cashier
Mike's Ice Cream
Secaucus, NJ
06.2020 - Current
- Greet incoming customers and provided reliable, friendly customer service.
- Process sales transactions for cash, debit and credit purchases.
- Maintain menu knowledge to provide recommendations and answers to customer questions.
- Provide details on seasonal flavor availability, ice cream source, allergens and specials.
- Help patrons decide which flavor to choose according to preferences and tastes.
- Explain ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Scoop ice cream into cones and dishes while remaining mindful of portion sizes.
- Clean and maintain soft-serve ice cream and yogurt dispensing equipment.
- Notify supervisor and peers of low product inventory and customer complaints.
- Offer samples of new ice cream flavors to customers.
- Deliver orders to customers at tables promptly after ice cream was scooped to avoid melting.
- Keep kitchen, counter and dining areas cleaned and sanitized.
- Replenish condiments, beverages and supplies while maintaining cleanliness of service areas.
- Document customer orders and convey special requests to kitchen staff.
Education
Secaucus High School
Secaucus, NJ06.2024
Skills
- Food and Beverage Service
- Special Orders and Dietary Restrictions
- Stocking and Replenishing
- Order Processing
- Customer Service
- Payment Processing
- Excellent Communication
- High-Volume Environments
- Order Taking
- Cash Register Operation
- Cash Handling
- Cleaning and Sanitizing
- Dependable and Cooperative
- Adaptability and Flexibility
- Team Player
- Managing Orders and Deliveries
Timeline
Ice Cream Server/Cashier
Mike's Ice Cream
06.2020 - Current
Secaucus High School
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