Amaya Powell
Houston,TX
Summary
Customer-focused, detail-oriented, professional with strong interpersonal skills. Three years of retail experience. Constantly going the extra mile, promotion to a leadership role. Awards: Won top area store based on annual sales growth and employee ranking. Excellent multi-tasking abilities; effective in resolving customer concerns and issues in a fast-paced environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
CVS
Houston, TX
01.2019 - Current
- Worked incoming cases via phone & fax to process drug coverage requests from members or prescribers-conducting outreach to patients & providers, & obtaining additional information needed to process requests.
- Provide knowledgeable and friendly support, ensuring each customer interaction is positive
- Accurately document and manage customer interactions using our systems
- Collaborate with team members to address customer needs and achieve department goals
- Researched & corrected any issues found; raised issues to Clinical Pharmacists and management team as needed.
- Read, analyzed, & interpreted general business correspondence, technical procedures, & governmental regulations, while collaborating with various departments to support daily operations & coordination. Handled customer needs by working with representatives & customer care team directly.
Carmax Auto Superstores Inc.
Houston, TX
10.2021 - 10.2022
- Title clerk/ Business Office Associate
- Assisting with ordering supplies, maintaining vendor contacts, and processing AP and purchasing forms
- Checking in titles and registering vehicles customers have purchased
- Reaching out to customers to get their experience
- Helping customers in making the right decision with their new purchase
- Promotion to Finance Advisor
- Helping customers with financing
- Assisting with insurance verification
- Speaking with lienholder for payoffs.
Administrative Assistant- Cypress Fairbanks
Houston, TX
07.2018 - 01.2019
- Provided administrative assistance to staff in the Psychological Services Department at Cy-Fair ISD
- Responded to visitor inquiries and directed questions to appropriate personnel
- Answered multi-line telephone, screened all calls and transcribed messages when appropriate
- Maintained reception area in a neat and professional manner
- Received, sorted, and routed incoming mail
- Completed varied data entry into multiple data systems and programs and managed records of a confidential nature
- Prepared correspondence, memos, forms and other material as requested by staff.
Education
Biology ADN -
Lone Star College - Cy Fair
Cypress, TX11.2023
Business Administration BS -
University of Houston- Downtown
Houston, TX01.2023
Skills
- Leadership and management training
- Excellent memory and attention to detail- mastery of in-store logics, systems and inventory
- Customer service
- Clerical duties
- Inventory & supply management
- Data entry & filing
- ∙Database & Records management ∙
- Microsoft Office
- Complex Problem-Solving
- Customer Care
- Interpersonal Communication Skills
- Critical Thinking
- Client Needs Assessment
- Operational Support
Timeline
Carmax Auto Superstores Inc.
Houston, TX
10.2021 - 10.2022
CVS
Houston, TX
01.2019 - Current
Administrative Assistant- Cypress Fairbanks
Houston, TX
07.2018 - 01.2019
Biology ADN -
Lone Star College - Cy Fair
Business Administration BS -
University of Houston- Downtown
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