Amaya Powell
Houston,TX
Summary
Customer-focused, detail-oriented, professional with strong interpersonal skills. Three years of retail experience. Constantly going the extra mile, promotion to a leadership role. Awards: Won top area store based on annual sales growth and employee ranking. Excellent multi-tasking abilities; effective in resolving customer concerns and issues in a fast-paced environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
CVS
Houston, TX
01.2019 - Current
- Worked incoming cases via phone & fax to process drug coverage requests from members or prescribers-conducting outreach to patients & providers, & obtaining additional information needed to process requests.
- Provide knowledgeable and friendly support, ensuring each customer interaction is positive
- Accurately document and manage customer interactions using our systems
- Collaborate with team members to address customer needs and achieve department goals
- Researched & corrected any issues found; raised issues to Clinical Pharmacists and management team as needed.
- Read, analyzed, & interpreted general business correspondence, technical procedures, & governmental regulations, while collaborating with various departments to support daily operations & coordination. Handled customer needs by working with representatives & customer care team directly.
Carmax Auto Superstores Inc.
Houston, TX
10.2021 - 10.2022
- Title clerk/ Business Office Associate
- Assisting with ordering supplies, maintaining vendor contacts, and processing AP and purchasing forms
- Checking in titles and registering vehicles customers have purchased
- Reaching out to customers to get their experience
- Helping customers in making the right decision with their new purchase
- Promotion to Finance Advisor
- Helping customers with financing
- Assisting with insurance verification
- Speaking with lienholder for payoffs.
Administrative Assistant- Cypress Fairbanks
Houston, TX
07.2018 - 01.2019
- Provided administrative assistance to staff in the Psychological Services Department at Cy-Fair ISD
- Responded to visitor inquiries and directed questions to appropriate personnel
- Answered multi-line telephone, screened all calls and transcribed messages when appropriate
- Maintained reception area in a neat and professional manner
- Received, sorted, and routed incoming mail
- Completed varied data entry into multiple data systems and programs and managed records of a confidential nature
- Prepared correspondence, memos, forms and other material as requested by staff.
Education
Biology ADN -
Lone Star College - Cy Fair
Cypress, TX11.2023
Business Administration BS -
University of Houston- Downtown
Houston, TX01.2023
Skills
- Leadership and management training
- Excellent memory and attention to detail- mastery of in-store logics, systems and inventory
- Customer service
- Clerical duties
- Inventory & supply management
- Data entry & filing
- ∙Database & Records management ∙
- Microsoft Office
- Complex Problem-Solving
- Customer Care
- Interpersonal Communication Skills
- Critical Thinking
- Client Needs Assessment
- Operational Support
Timeline
Carmax Auto Superstores Inc.
Houston, TX
10.2021 - 10.2022
CVS
Houston, TX
01.2019 - Current
Administrative Assistant- Cypress Fairbanks
Houston, TX
07.2018 - 01.2019
Biology ADN -
Lone Star College - Cy Fair
Business Administration BS -
University of Houston- Downtown
Similar Profiles
Sally SheahanSally Sheahan
Lead Mammography Technologist at Houston Methodist Clear Lake, Houston, TXLead Mammography Technologist at Houston Methodist Clear Lake, Houston, TX
Elizabeth RangelElizabeth Rangel
Construction Worker at AHV Contractor Services LLC | Houston, TX ConstrucConstruction Worker at AHV Contractor Services LLC | Houston, TX Construc
Andrew HardyAndrew Hardy
Delivery Driver/Warehouse Worker at 1/2 Price Boxes-Houston, TXDelivery Driver/Warehouse Worker at 1/2 Price Boxes-Houston, TX