Amaya Rodriguez
Paris,TX
Summary
Dynamic professional with a proven track record at multiple professions, excelling in customer service and team collaboration. Recognized for implementing process improvements that enhanced service delivery, sales and increased customer satisfaction. Skilled in training and mentoring, with a strong attention to detail and adaptability to meet diverse client needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Associate
McAlister's Deli
Paris, TX
03.2025 - Current
- Led team initiatives to enhance operational efficiency and streamline workflows.
- Mentored junior associates, fostering skill development and knowledge transfer.
- Implemented process improvements, resulting in enhanced service delivery and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement and optimize team productivity.
- Trained new team members on menu items, company standards, and best practices.
- Resolved customer inquiries effectively, ensuring a positive dining experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
Home Health Caregiver
Red River Healthcare
Paris, TX
12.2023 - 06.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to medical professionals.
- Collaborated with family members to develop personalized care plans.
- Maintained cleanliness and organization in client environments to promote hygiene.
- Adapted to varying client needs, providing compassionate care in diverse situations.
- Assisted patients with daily living activities, improving their overall quality of life.
- Administered prescribed medications and maintained accurate medication records.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
Licensed Insurance Agent
TranzAct
Dallas, TX
04.2022 - 12.2023
- Assisted clients in selecting appropriate insurance products based on individual needs and preferences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted policy reviews to ensure compliance with state regulations and company standards.
- Utilized CRM software to manage client relationships and track policy renewals efficiently.
- Educated clients on coverage options, enhancing their understanding of insurance policies.
- Collaborated with team members to streamline processes for faster claim handling and processing.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Machine Operator
Kimberly-Clark
Paris, TX
05.2022 - 10.2023
- Operated machinery to ensure efficient production flow and product quality.
- Monitored equipment performance, identifying and resolving operational issues promptly.
- Conducted routine maintenance on machines to minimize downtime and enhance productivity.
- Collaborated with team members to optimize workflow and achieve production targets.
- Adhered to safety protocols, maintaining a clean and organized work environment.
- Assisted in training new operators on machine operation and safety procedures.
- Documented production data accurately for reporting and analysis purposes.
- Implemented process improvements that enhanced efficiency in daily operations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Security Officer
Campbell Soup Co.
Paris, TX
12.2020 - 12.2022
- Monitored facility access to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, documenting actions taken for review.
- Assisted in training new security personnel on operational procedures and protocols.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Implemented safety measures that enhanced overall workplace security and employee wellbeing.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Associate
Campus Box Media
Paris, TX
01.2021 - 11.2022
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Executed daily sales transactions accurately, ensuring consistent cash handling procedures.
- Developed product knowledge to provide informed recommendations to customers.
- Collaborated with team members to maintain organized merchandise displays, improving store aesthetics.
- Implemented promotional strategies to boost customer engagement and drive sales growth.
- Trained new associates on operational procedures and customer service standards, fostering teamwork.
- Resolved customer complaints effectively, contributing to positive brand reputation and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate Of Commerce And Business Administration - Esthetician
Paul Mitchell The School
Carrollton, TXHigh School Diploma -
Ged
Dallas, TX08.2020
Skills
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Positive attitude
- Collaboration and teamwork
- Training and mentoring
- Sales and marketing
- Goal setting and achievement
- Proficient in Microsoft applications
- Data entry
- Continuous development
- Willingness to learn
- Adaptability and flexibility
- Conflict resolution
- Upselling techniques
- Dependable and responsible
- Strong team communication and collaboration
Certification
Life, Health and Auto Insurance License
Timeline
Team Associate
McAlister's Deli
03.2025 - Current
Home Health Caregiver
Red River Healthcare
12.2023 - 06.2025
Machine Operator
Kimberly-Clark
05.2022 - 10.2023
Licensed Insurance Agent
TranzAct
04.2022 - 12.2023
Sales Associate
Campus Box Media
01.2021 - 11.2022
Security Officer
Campbell Soup Co.
12.2020 - 12.2022
Associate Of Commerce And Business Administration - Esthetician
Paul Mitchell The School
High School Diploma -
Ged