Amaya Shelton
Atlanta,GA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering professional relationships that drive profitability and business success. Ensuring customer satisfaction is a top priority, striving to provide exceptional service and unparalleled support. Proficient in utilizing industry best practices, skilled at exploring various solutions to effectively address customer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (MST)-Remote
OnStar
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Call Center Pharmacy Technician
Grady Health System
05.2023 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Processing Patient Prescriptions For Mail Order Delivery Via Usps.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
Inventory Specialist (Tech II)
CVS Health / Encompass Rx Specialty Pharmacy
09.2022 - 04.2023
- Inmar Returns
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Knowledgeable In Sap Software.
Fulfillment Technician (Tech I)
CVS Health / Encompass Rx Specialty Pharmacy
03.2021 - 09.2022
- Filling Prescriptions And Accurate Processing For Packing Daily
- Receiving And Storing Incoming Supplies
- Assuring Level Of Service Including Overnight, Ground And Signature Required Deliveries
- Assuring Proper Packaging Of Shipments Including Bubble Wrap, Ice Packs And Paper Filler.
Pharmacy Technician
Kroger's Pharmacy
11.2018 - 03.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Cashier
KROGER
05.2017 - 10.2018
- Helped Customers Find Specific Products, Answering Questions And Offering Advice
- Maintained High Productivity By Efficiently Processing Cash, Credit, Debit And Voucher Program Payments For Customers
- Troubleshot And Resolved Issues With Cash Registers, Card Scanners And Printers
- Worked Closely With Front-End Staff To Assist Customers.
Education
HIGH SCHOOL DIPLOMA -
Grady High School
Atlanta, GA05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Microsoft PowerPoint
- Live chat support
Certification
Licensed Pharmacy Technician, PHTC051134, 8/14/2019, 6/30/2025
Timeline
Customer Service Representative (MST)-Remote
OnStar
06.2024 - Current
Call Center Pharmacy Technician
Grady Health System
05.2023 - 07.2024
Inventory Specialist (Tech II)
CVS Health / Encompass Rx Specialty Pharmacy
09.2022 - 04.2023
Fulfillment Technician (Tech I)
CVS Health / Encompass Rx Specialty Pharmacy
03.2021 - 09.2022
Pharmacy Technician
Kroger's Pharmacy
11.2018 - 03.2021
Cashier
KROGER
05.2017 - 10.2018
HIGH SCHOOL DIPLOMA -
Grady High School
Licensed Pharmacy Technician, PHTC051134, 8/14/2019, 6/30/2025
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