DeAmber McSwain
Jacksonville,FL
Summary
A proven achiever with a background at OnStar, adept in outbound sales and customer service. Excelled in reducing call handling times and fostering customer loyalty through effective communication and problem-solving skills. Enhanced shopping environments and safety standards at Walmart, demonstrating continuous improvement and a goal-oriented approach.
Overview
1
1
year of professional experience
Work History
Outbound Call Center Agent
OnStar
08.2021 - 05.2022
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
Overnight Merchandising Associate
Walmart
05.2021 - 07.2021
- Maintained cleanliness of store premises, including sweeping floors, wiping shelves, and disposing of garbage as needed during overnight shifts.
- Ensured availability of high-demand products by prioritizing their stocking during overnight shifts.
- Assisted in maintaining store safety standards, conducting regular inspections, and addressing potential hazards promptly.
- Increased customer satisfaction with a well-organized and visually appealing shopping environment.
Education
High School Diploma -
Seagull Alternative High School
Fort Lauderdale, FL07.2019
Skills
- Goal-Oriented
- Outbound Sales
- Continuous Improvement
- Call Monitoring
- Email Etiquette
- Customer Service
Timeline
Outbound Call Center Agent
OnStar
08.2021 - 05.2022
Overnight Merchandising Associate
Walmart
05.2021 - 07.2021
High School Diploma -
Seagull Alternative High School
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