D'Andrea Wall
Phoenix,AZ
Summary
Outbound Agent with 3 years of experience generating revenue through outbound calls to prospective customers. Offers exceptional service, product knowledge and effective products to best fit customer needs. Acts as first point of contact with new customers and manages and works with existing customers through repeat sales experiences.
Overview
1
1
year of professional experience
Work History
Outbound Call Center Agent
Ciox Health Phoenix
05.2018 - 01.2019
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Enhanced team performance with consistent attainment of individual and group targets.
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
Education
GED -
Fontana Adult School
Fontana, CA06.2005
Skills
- Call Monitoring
- Continuous Improvement
- Lead sourcing
- Needs Assessment
- Goal-Oriented
- Phone-based research
- Call Routing
Timeline
Outbound Call Center Agent
Ciox Health Phoenix
05.2018 - 01.2019
GED -
Fontana Adult School
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