Open To Work
Amaya Shepherd
Summary
Dynamic Health Administration Specialist with extensive expertise in revenue cycle operations and insurance verification. Proven ability to optimize daily workflow efficiency across multiple digital healthcare platforms while ensuring regulatory compliance. Highly skilled in navigating complex provider, carrier, and legal communications to drive operational excellence.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Patient Financial Services Representative
Nutex Health
Houston, TX
01.2025 - Current
- Coordinate all aspects of administration for over 80 patient accounts each day, handling inquiries regarding billing, account balances, and medical records requests effectively.
- Confirm insurance eligibility and benefits through multiple healthcare platforms, maintaining 100% data precision and strict HIPAA compliance.
- Assess and resolve complicated billing discrepancies concerning denied claims and specialized accounts, featuring attorney workers' compensation and motor vehicle accident cases.
- Integrate GoRev with internal healthcare systems to refine workflows, revise patient files, and coordinate with internal departments for improved case resolution.
Service Sales Specialist
Gillman Honda
Houston, TX
01.2023 - 01.2024
- Supervised high-volume customer communications utilizing phone, text, email, and in-person methods.
- Coordinated appointment scheduling, streamlined service workflow, and upheld precision in customer record maintenance.
- Developed estimates, detailed services, managed invoices, and settled customer concerns.
- Synchronized efforts between customers and technicians to guarantee transparent communication and efficient service delivery.
- Ensured strong customer satisfaction via follow-up communication and problem-solving.
- Showcased outstanding multitasking proficiency within high-pressure service settings.
Education
Anatomy & Physiology, Medical Terminology
Houston Community College
Houston, TXComputer Science & Multimedia Design
University of San Francisco
San Francisco, CAHigh School Diploma -
KIPP Houston High School
Houston, TX2021
Skills
- Insurance Verification & Eligibility
- Revenue Cycle Operations
- Patient Account Resolution
- Patient Communication
- HIPAA Compliance
- Front Office Operations
- Scheduling & Coordination
- Microsoft Office Suite
- Problem Resolution
- Team Collaboration
- Appointment scheduling
- Supply ordering
- Process implementation
- Office administration
Accomplishments
- Achieved improved accuracy and efficiency in patient account tracking by completing inventory and billing data organization tasks using Microsoft Excel spreadsheets, ensuring timely updates to financial records and reducing reporting errors.
- Achieved high patient satisfaction and faster issue resolution times through effectively helping with patient billing inquiries, insurance verification support, and medical record requests in a fast-paced healthcare billing environment.
- Resolved patient account and billing discrepancies through consumer (patient) issue investigation and validation of insurance and billing data, ensuring accurate account adjustments and clear communication with patients and providers.
Certification
- Microsoft Office Specialist (Word, Excel, Outlook)
- HIPAA Compliance Training
- CPR/AED Certified
- Medical Terminology
- Microsoft Office 365
- Outlook, Excel, Word, PowerPoint
- GoRev Revenue Cycle Platform
- Revenue Cycle & Patient Account Management Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
English (Fluent)
Spanish (Conversational)
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Patient Financial Services Representative
Nutex Health
01.2025 - Current
Service Sales Specialist
Gillman Honda
01.2023 - 01.2024
Anatomy & Physiology, Medical Terminology
Houston Community College
Computer Science & Multimedia Design
University of San Francisco
High School Diploma -
KIPP Houston High School