Rachel Wilson

Managed patient accounts within the revenue cycle, ensuring accurate billing, payment posting and account resolution,

Verified insurance eligibility and benefits to support accurate claim processing and minimize denials.

Consistently met and and exceeded daily productivity metrics while maintaining a 100% monthly audit score in a fast-paced setting.

Cross-trained across multiple hospital clients and EMR systems to support various account types and workflows as well as trained others on them as well.

Served as a point of escalation for complex issues, successfully de-escalating concerns and improving patient experience.

Facilitated appointment scheduling for patients across various surgeons and insurance providers.

Collaborated closely with physicians to ensure that patient needs were effectively assessed and met.

Managed workers compensations accounts, working closely with providers and payers to resolve billing and authorization issues.

Trained new staff and maintained cross-functional proficiency across multiple departments to support operational efficiency.

Handled high call volumes, addressing patient inquiries, triaging concerns appropriately, and routing calls to the correct department.

Coordinated patient flow by privatizing cases based on urgency and effectively communicating with clinical staff and providers.

Trained and onboarded new staff, providing guidance on systems, processes, compliance, and best practices.

Organized and coordinated marketing initiatives with local businesses and community events to increase clinic visibility and patient volume.

Scheduled, facilitated and tracked drug screens, physicals, employer paid services and workers compensations accounts, ensuring compliance with company and regulatory policies.