Amaya Steele
Montgomery,AL
Summary
Proven leader with a track record of empowering teams at ANCS Gathering Place to exceed performance goals through effective collaboration and targeted coaching. Skilled in conflict resolution and fostering inclusive environments, demonstrated expertise in customer service and time management. Achieved significant improvements in team productivity and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader /Shift Supervisor
ANCS Gathering Place
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Non Emergency Medical Transportation Scheduler
American Customer Care
09.2022 - 06.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sales Associate
Victoria's Secret & PINK
11.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Human Resources Administrator
Three Folds Care
07.2020 - 01.2022
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Education
High School Diploma -
Lee High School
Montgomery, AL06.2020
Skills
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Staff Training
- Customer Service
- Customer Support
- Call Center Operations
- Empathy Display
CPI
Nonviolent Crisis Prevention & Intervention Training (CPI) focuses on prevention and equips individuals with proven strategies for safely defusing anxious, hostile, or violent behavior at the earliest possible stage.
Certification
CPI June 2024 -June 2027
Timeline
Team Leader /Shift Supervisor
ANCS Gathering Place
03.2024 - Current
Non Emergency Medical Transportation Scheduler
American Customer Care
09.2022 - 06.2024
Sales Associate
Victoria's Secret & PINK
11.2020 - 10.2022
Human Resources Administrator
Three Folds Care
07.2020 - 01.2022
High School Diploma -
Lee High School
CPI June 2024 -June 2027
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