Amaya Taylor
Mount Pleasant
Summary
A customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Soaring Eagle Properties
Mount Pleasant, MI
07.2025 - Current
- Managed high volumes of inbound customer inquiries, ensuring prompt and accurate responses.
- Collaborated with team members to streamline call handling processes and enhance service delivery.
- Implemented feedback mechanisms to gather insights for enhancing customer satisfaction levels.
- Conducted quality assurance reviews on calls, identifying areas for performance enhancement.
- Developed comprehensive FAQs and resources for quick reference during customer interactions.
Conference Assistant
Central Michigan University - Events & Conferences
Mount Pleasant, MI
05.2025 - 07.2025
- Provided on-site support during events, addressing inquiries and resolving issues promptly.
- Supported marketing efforts by creating promotional materials for conferences.
- Maintained an orderly environment throughout the event space by overseeing set-up and teardown procedures.
- Managed on-site accommodations for conference guests, ensuring a comfortable stay during the event.
Crew Member
McDonald's
Mount Pleasant, MI
03.2025 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Work Study Student
St. Clair County Community College
Port Huron, MI
10.2022 - 05.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Before and After School Assistant
YMCA of the Blue Water Area
Port Huron, MI
06.2023 - 12.2023
- Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for after school programs.
- Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
- Monitored security measures during arrival and dismissal times, guaranteeing the safety of all students participating in before and after school programs.
Education
Bachelor of Arts - Animation
Central Michigan University
Mount Pleasant, MI05-2028
Associate of Arts - Graphic Design
St. Clair County Community College
Port Huron, MI05-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Digital illustration
- Deadline management
- Call center operations
- Payment processing
- Appointment setting
- Typing speed
- Resolving issues
- Quality assurance
Timeline
Call Center Agent
Soaring Eagle Properties
07.2025 - Current
Conference Assistant
Central Michigan University - Events & Conferences
05.2025 - 07.2025
Crew Member
McDonald's
03.2025 - 04.2025
Before and After School Assistant
YMCA of the Blue Water Area
06.2023 - 12.2023
Work Study Student
St. Clair County Community College
10.2022 - 05.2024
Bachelor of Arts - Animation
Central Michigan University
Associate of Arts - Graphic Design
St. Clair County Community College