Amaya White
Birmingham,AL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Contact Center Customer Service Representative
Regions
Hoover, AL
06.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist
Doleys Clinic
Hoover
05.2022 - 11.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Style Consultant/ Guest advocate
Target
Fultondale, AL
09.2019 - 05.2022
- Provided personal styling advice to clients based on their individual needs and preferences.
- Developed style solutions for clients, including color palettes, outfit ideas, and accessory selections.
- Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
- Analyzed customer feedback data in order to identify areas for improvement within the company's services.
Retails Sales Associate
Gap Outlet
Leeds, AL
09.2017 - 09.2019
- Assist customers with their inquiries and provide in depth product knowledge
- Use a POS system to handle purchases and returns
- Maintain a clean and organized retail environment to ensure customers have a superior shopping experience
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
High School -
Pinson Valley High School
Pinson, AL09.2019
Skills
- Risk management
- Effective listening
- Conflict resolution
- Client retention
- Process Improvement
- Resource Planning
Timeline
Contact Center Customer Service Representative
Regions
06.2023 - 02.2024
Receptionist
Doleys Clinic
05.2022 - 11.2022
Style Consultant/ Guest advocate
Target
09.2019 - 05.2022
Retails Sales Associate
Gap Outlet
09.2017 - 09.2019
High School -
Pinson Valley High School