Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Selena Foster

Riverdale,GA

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

Remote

Summary

Dedicated administrative and customer service professional with extensive experience in data management and client communication. Expertise in adhering to HIPAA standards while efficiently processing inquiries and applications. Recognized for delivering reliable support in fast-paced environments, enhancing overall customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Contact Center Representative

Advantmed LLC
02.2026 - Current
  • Interacted with provider offices to address questions, confirm receipt, and resolve issues, enhancing communication and support.
  • Contacted healthcare providers to obtain medical records for quality and compliance assessments, ensuring adherence to regulatory standards.
  • Logged and monitored outreach and follow-up activities in internal systems, facilitating timely completion of requests.
  • Ensure all records and communications comply with confidentiality and HIPAA standards.

Sales Associate

Sally Beauty Holdings
Fort Smith, AR
09.2025 - 02.2026
  • Provided expert product knowledge and attentive support, fostering customer loyalty and repeat business.
  • Guided customers in selecting beauty and hair care products, enhancing their shopping experience and satisfaction.
  • Promoted monthly sales and loyalty initiatives to boost store revenue and customer engagement.
  • Managed sales transactions, returns, and inventory replenishment while maintaining an orderly sales area.

Outreach Specialist

Centauri Health Solutions
01.2024 - 09.2025
  • Interviewed patients or members to gather personal information and determine eligibility for outreach programs, facilitating access to necessary services.
  • Communicated program information and eligibility requirements, enhancing understanding of benefits for potential enrollees.
  • Processed enrollment applications and guided applicants to successful completion, ensuring a smooth enrollment experience.
  • Maintained records in compliance with privacy and data protection policies.

Market Research Interviewer

GDCC West, LLC
10.2023 - 01.2024
  • Conducted structured telephone interviews to gather data per research study protocols, ensuring accuracy and confidentiality to enhance data integrity.
  • Conducted in-depth interviews to gather consumer insights for market analysis.
  • Recorded and analyzed data from participants using digital survey tools.
  • Collaborated with team members to develop effective questioning strategies.

Customer Service Specialist II

Solutran Inc / ROI
05.2023 - 09.2023
  • Addressed customer inquiries, payment disputes, and technical issues to ensure satisfaction.
  • Managed escalations and created support tickets to track resolutions.
  • Utilized CRM tools to document interactions and enhance operational efficiency.

Customer Service Representative

Solutran Inc / ROI
12.2022 - 05.2023
  • Delivered product and account information to clients, ensuring clarity and resolution of inquiries.
  • Resolved billing and technical issues for customers via inbound calls, enhancing customer satisfaction.
  • Updated and managed account data in the database to ensure accuracy and support effective service delivery.

Driver

Razorback Cab and Courier
Fort Smith, AR
10.2014 - 04.2022
  • Transported passengers safely, ensuring confidentiality and professionalism throughout journeys.
  • Adhered to company safety protocols, delivering consistent service quality for passenger satisfaction.
  • Navigated city routes efficiently to ensure timely passenger transport.
  • Maintained vehicle cleanliness and performed routine maintenance checks.
  • Assisted customers with loading and unloading luggage for convenience.

Receptionist

Aspen Hotel & Suites
Fort Smith, AR
06.2013 - 10.2014
  • Managed administrative duties, ensuring smooth scheduling, check-ins, and guest assistance.
  • Coordinated travel plans while maintaining organized front desk operations.
  • Processed payments, ensuring accuracy in transaction records at front desk.

Education

Certificate in Real Estate -

Aceable Agent
Atlanta, GA
03-2024

Certificate in Real Estate -

PDH Academy
Oklahoma City, OK
09-2022

Semester in Business Management -

Purdue University Global
Des Moines, IA
06-2014

GED -

Adult Education Center
Fort Smith, AR
12-2012

Skills

  • Customer service and support
  • Customer support
  • CRM systems management
  • Excel and Outlook
  • Data entry and typing accuracy
  • Microsoft Excel and Outlook proficiency
  • Phone etiquette practices
  • Multi-line phone operation
  • Office administration skills
  • Technical support
  • Organizational skills
  • Dependability and reliability
  • Problem-solving abilities
  • Research capabilities
  • Effective communication
  • HIPAA compliance knowledge

Certification

  • Driver’s License

Timeline

Customer Service Contact Center Representative

Advantmed LLC
02.2026 - Current

Sales Associate

Sally Beauty Holdings
09.2025 - 02.2026

Outreach Specialist

Centauri Health Solutions
01.2024 - 09.2025

Market Research Interviewer

GDCC West, LLC
10.2023 - 01.2024

Customer Service Specialist II

Solutran Inc / ROI
05.2023 - 09.2023

Customer Service Representative

Solutran Inc / ROI
12.2022 - 05.2023

Driver

Razorback Cab and Courier
10.2014 - 04.2022

Receptionist

Aspen Hotel & Suites
06.2013 - 10.2014

Certificate in Real Estate -

Aceable Agent

Certificate in Real Estate -

PDH Academy

Semester in Business Management -

Purdue University Global

GED -

Adult Education Center

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Selena Foster