Lizzette Foster Naar
Central Falls,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Citizens Bank
Johnston, RI
01.2022 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Executed claims, stop payments and account transfers.
- Explained account balances, holds and overdraft fees
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Answered over 40-60 calls per shift to meet fast-paced call center demands.
- Performed debit card, checking and saving account maintenance.
Retail Sales Associate
MetroPCS
Springfield, MA
09.2020 - 11.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention and manages 20-30 calls daily.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
Front Desk Receptionist
Dental Dream
Baltimore, MD
06.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered 30-40 calls for inquiries and booked appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Kept accounts in balance and ran daily reports to verify totals.
- Verified if Patients insurance was active.
Bilingual Technical Support Representative
Alorica
Santo Domingo, Dominican Republic
05.2018 - 05.2019
- Worked in Alorica in different projects-Samsung Home appliances, Social media post and chat specialist, IHG Hotels customer service.
- Managed over 30-50 Customers calls, chats and emails per day
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Floor support-helped agents on floor achieve Daily goals
Education
High School Graduate -
Springfield High School of Science And Technology
Springfield, MA06.2016
Skills
- Notary Public
- Correspondence typing -Microsoft Office
- Listening skills -Meeting arrangements
- Administrative skills Effective planning
- Cash transactions
- Tracking and Documentation
- Friendly and Patient
- Customer Service Support
- Attention to Detail
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Upselling Products and Services
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Customer Service Representative
Citizens Bank
01.2022 - 04.2022
Retail Sales Associate
MetroPCS
09.2020 - 11.2020
Front Desk Receptionist
Dental Dream
06.2019 - 10.2019
Bilingual Technical Support Representative
Alorica
05.2018 - 05.2019
High School Graduate -
Springfield High School of Science And Technology