Selene Reyes-Mendiola
Fort Worth,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Call Center Representative
McCormick Law Firm
Euless, TX
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Lead Chiropractor Assistant
Main Strer Injury Clinic/Care Plus Pain & Injury
Fort Worth, TX
08.2022 - 10.2023
- Referral Coordinator
- Electronic Health Records/LOP
- Schedule new & existing patients
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Medical Records
- Checked patients in and out
Legal Assistant
David Frisby P.C Abogado
Haltom City, TX
02.2020 - 08.2022
- Case manager for Family Law
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Notary
- Preparation of Wills
- Preparation of Power of Attorney
- Affidavits
Education
North Side High School
Fort Worth, TX06.2014
Skills
- Fast Learner
- Bilingual
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Document filing
- Notary Public
- Case Management
- Customer Support
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Call Control
- Answering questions
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
McCormick Law Firm
01.2024 - Current
Lead Chiropractor Assistant
Main Strer Injury Clinic/Care Plus Pain & Injury
08.2022 - 10.2023
Legal Assistant
David Frisby P.C Abogado
02.2020 - 08.2022
North Side High School