LaTaya Stewart
Tampa,FL
Summary
Dedicated professional with a talent for connecting with others and brightening their day. Strong work ethic and quick learner. Efficient and detail-oriented, ensuring tasks are completed meticulously and on time. Adaptable team player with a passion for making a difference in the medical field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
ProCare Transportation and Language Services
01.2022 - 04.2024
- I made numerous of inbounds and outbound calls about setting up transportation and translation services for worker's compensation cases
- I made sure people made it to their appointments on time as well a solve issues if a driver or translator did not show up
- I de-escalated many situations if our client's or provider's were upset with our services
- I had to very detailed oriented, by checking patients names, date of birth, claim numbers, and keep track of different occurrences and what type of translation/ transportation companies that the patient likes to use on a day to day basis.
Volunteer
Brickyard Healthcare Center
06.2020 - 07.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Call Center Representative
Adecco
02.2019 - 10.2019
- I handled multiple inbound calls from clients asking questions on how to deal with certain legal cases
- I was quick to help problem solve any issues clients have acquired.
- I’ve had many argumentative clients but I always kept my cool in any situation and always was able to de-escalate the problem
- I worked through many different softwares as well as keep track of clients notes issues they dealt with
Education
High school or equivalent -
Certificate - Medical Technician
Elite Medical Academy
Online09.2024
Certificate - First Aide, CPR, And AED
Training Center At Saint Joseph Hospital
Tampa, FL08.2024
Skills
- Fast learner
- Great communication skills
- Time management
- Problem solving
- Empathetic
- Detailed orientated
- Patience
- Medication administration
- Adaptability
Certification
CPR, 08/24, 08/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Call Center Representative
ProCare Transportation and Language Services
01.2022 - 04.2024
Volunteer
Brickyard Healthcare Center
06.2020 - 07.2020
Call Center Representative
Adecco
02.2019 - 10.2019
High school or equivalent -
CPR, 08/24, 08/25
Certificate - Medical Technician
Elite Medical Academy
Certificate - First Aide, CPR, And AED
Training Center At Saint Joseph Hospital
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