Douglas Barrios
ALEXANDRIA,VA
Summary
Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
T-mobile
01.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved concerns with products or services to help with retention and drive sales.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Supervisor
Zoe’s Kitchen
02.2020 - 06.2022
- Although my main responsibilities entailed handling customers/monetary interactions, I am experienced in hosting, food running, line cooking, and ingredient preparation
- During my time at Zoe's kitchen, I learned how to work quickly and efficiently a in time-sensitive work environment.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Spanish Translator
The Law Offices Of Miguel Rivera, PLLC
05.2019 - 11.2021
- Translated and adapted social messaging, online content and marketing collateral.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Education
Standard Diploma -
T.C Williams High School
Alexandria, VASkills
- Public Speaking
- Telephone Inquiries
- Interpersonal Communication
- Customer service management
Timeline
Call Center Customer Service Representative
T-mobile
01.2021 - 08.2022
Shift Supervisor
Zoe’s Kitchen
02.2020 - 06.2022
Spanish Translator
The Law Offices Of Miguel Rivera, PLLC
05.2019 - 11.2021
Standard Diploma -
T.C Williams High School