Kaylin Rojas
Brownsville,TX
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Representative
ACT
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
General Merchandise
Target
11.2022 - 11.2023
- Learned the basics of retail, including stocking, inventory, cash handling, and POS computer systems
- Transported merchandise from the stockroom to the sales floor and followed planograms to accurately replenish items
- Kept work area clean, neat, and organized for optimal productivity and worker safety
- Answered customer questions and provided store information.
Cashier
Lotus Cafe
11.2021 - 06.2022
- Served over 100 customers daily in a busy location
- Processed credit card and check payments
- Greeted patrons upon entry and informed them of the daily food and drink specials; guided them to open tables while maintaining a positive and upbeat demeanor
- Kept drinks refilled and frequently visited tables to meet guest needs.
Assistant Manager
IHop
01.2020 - 11.2021
- Assisted with the screening of new recruits
- Trained and mentored new employees
- Settled interpersonal issues between employees
- Stood in for the manager during a two-week medical leave
- Learned the basics of cash handling, and POS computer systems.
Cashier
7-Eleven
06.2018 - 01.2020
- Performed daily tasks to ensure a neat, clean and organized store
- Met sales goals, guaranteeing customer loyalty
- Adhered to rules concerning uniform and cash register handling
- Helped customers both in person and over the phone.
Education
Nursing -
Texas State Technical College
Harlingen, TX12.2023
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Public speaking
- Data Entry
- Attention to Detail
- Time Management
- Payment Processing
- Service Recommendations
Timeline
Call Center Customer Service Representative
ACT
06.2023 - Current
General Merchandise
Target
11.2022 - 11.2023
Cashier
Lotus Cafe
11.2021 - 06.2022
Assistant Manager
IHop
01.2020 - 11.2021
Cashier
7-Eleven
06.2018 - 01.2020
Nursing -
Texas State Technical College
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