Kyvonde Peppers
Lubbock,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
VXI Global Solutions
01.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Direct Support Professional
Lubbock State Supported Living Center
01.2022 - 12.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Team Member
Whataburger
04.2022 - 12.2022
- I work overnights and really looking forward to getting off overnights going into a different business where I can start my family, have benefits, and grow
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Caregiver
Brookdale Senior Living
06.2021 - 04.2022
- Provide great patient care
- Answer patient calls and determine how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Turning and repositioning bedridden patients
- Complete detail descriptions of patient activity in daily log, nightly
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Warehouse Worker
LLANO LOGISTICS
12.2020 - 07.2021
- Forklift certification
- OSHA safety certificate
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 55-60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Stocker/cashier
Walmart
01.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High school or equivalent -
Estacado High School
Lubbock, TX08.2019
Skills
- Unloading
- RF Scanner
- Team Player
- Hard Worker
- Leadership
- Time Management
- Teamwork
- Warehouse Distribution Experience
- Forklift
- Load & Unload
- Packaging
- Warehouse Experience
- Pallet Jack
- Order Picking
- Customer service
- Customer support
- Customer satisfaction
- Call center customer service
- Complaint resolution
- Call management
- Payment processing
- Sales and upselling
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Reliability and punctuality
- Active listening
- Decision-making
- Call handling
Certification
Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Customer Service Representative
VXI Global Solutions
01.2024 - Current
Team Member
Whataburger
04.2022 - 12.2022
Direct Support Professional
Lubbock State Supported Living Center
01.2022 - 12.2023
Caregiver
Brookdale Senior Living
06.2021 - 04.2022
Warehouse Worker
LLANO LOGISTICS
12.2020 - 07.2021
Stocker/cashier
Walmart
01.2019 - 12.2020
Forklift Certification
High school or equivalent -
Estacado High School
Similar Profiles
Tamika BiddleTamika Biddle
Patient Care Advocate at VXI Global Solutions LLCPatient Care Advocate at VXI Global Solutions LLC
JESSICA BALASOLLAJESSICA BALASOLLA
Customer Service Representative at VXI Global SolutionsCustomer Service Representative at VXI Global Solutions
Macy JohnsonMacy Johnson
Inbound Customer Support Representative at VXI Global Solutions LLCInbound Customer Support Representative at VXI Global Solutions LLC