Amaya Williams
Largo,FL
Summary
An efficient, highly motivated, and reliable individual known for high productivity and completing tasks quickly and accurately. Specialized skills include safety compliance, customer service, and time management. Proficient in Microsoft Word, Excel, Outlook, and Office software programs. Excel in communication, teamwork, and adaptability, ensuring seamless operations to nurture positive relationships.
Overview
4
4
years of professional experience
Work History
Front/Back of House Lead
Joto's Pizza
Seminole, US
05.2022 - Current
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
- Maintained cleanliness throughout the dining area including tables, chairs, floors, windows.
- Ensured compliance with all health and safety regulations.
- Ordered food supplies as needed to maintain adequate inventory levels for upcoming shifts.
- Developed efficient systems for organizing reservations and waitlists during busy periods.
Hostess/Server Trainer
Red Lobster
Elyria, Ohio
07.2021 - 06.2022
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Customer Service Cashier
Giant Eagle
Avon Lake, OH
12.2020 - 09.2021
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Front Desk Receptionist
Lorain County Community College
Elyria, OH
08.2020 - 01.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
High School Diploma -
Elyria High School
Elyria, OH05-2020
Some College (No Degree) - General Studies
St. Petersburg College
Clearwater, FLSkills
- Front Desk: Experienced in managing front desk operations, including check-ins, scheduling, phone handling, and guest support, with strong organizational skills that ensure smooth, welcoming daily functions
- Customer Service: Ability to deliver high-quality customer service, building relationships, addressing concerns, and ensuring satisfaction, with a reputation for maintaining professionalism and a positive attitude in high-pressure situations
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with diverse individuals and collaborate with team members
- Computer Skills: Proficient in using software applications like word processing, spreadsheets, and customer management systems, with the ability to quickly learn new tools to enhance efficiency and streamline operations
- Cash Handling: Skilled in accurate cash handling, including managing transactions, processing payments, issuing receipts, and balancing registers
- Team Collaboration: Skilled in collaborating effectively with diverse teams, fostering open communication, and contributing to shared goals by leveraging individual strengths and promoting a cooperative work environment
Timeline
Front/Back of House Lead
Joto's Pizza
05.2022 - Current
Hostess/Server Trainer
Red Lobster
07.2021 - 06.2022
Customer Service Cashier
Giant Eagle
12.2020 - 09.2021
Front Desk Receptionist
Lorain County Community College
08.2020 - 01.2021
High School Diploma -
Elyria High School
Some College (No Degree) - General Studies
St. Petersburg College