Amaya Brown
East Providence,RI
Summary
Dedicated Customer Service and merchandising professional with knowledge of service delivery and proven multitasking abilities. Proficient with recovering and restocking merchandise on the floor, as well as aiding in a customer's every need. Friendly with a good understanding of sales and service strategies. Quick Learner always coming up with new creative ideas and suggestions.
Overview
4
4
years of professional experience
Work History
Jewlery Merchandising Assistant
Fashion Accessories First
08.2022 - Current
- Began as an intern, currently 'Brand Team Assistant'
- Created, edited, and maintained Product Development Sheets, sourcing requests, rejection sheets, and other documents.
- Constant research of current industry trends and competitor activity to stay ahead
- Created trend presentations for each season overall, & for each season based on a specific customer
- Set up appealing showrooms and displays as well as take them down
- Collaborated with team to complete projects in a timely fashion
- Worked on various projects for & developed a good sense of the following brands: Target, Walmart, Fred Meyer, Kroger, CVS, & Belk.
Stylist Sales Associate
Windsor Fashions
06.2022 - Current
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house
- Embraced fashion and understood market trends to articulate in customer interactions.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion
- Advised customers of new products and seasonal fashions to increase store sales.
- Assisted customers with merchandise selection and provided personal shopping and styling
- Adhered to loss prevention practices and reported incidents to decrease shrinkage and protect company assets.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Maintained gondola organization by keeping items organized and neat
Shift Leader
Piezoni's
06.2019 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Mastered and worked all stations including the pizza station, salad station, cutting station, and grill station.
- Cashed and tipped out delivery drivers
- Balanced each cash register properly
- Key holder,closed and opened the store.
Education
Bachelor of Science - Textile, Fashion Merchandising, And Design
University of Rhode Island
Kingston, RI05.2025
High School Diploma -
East Providence High School
East Providence, RI06.2021
Cosmetology School -
East Providence Career & Tech Center
East Providence, RI06.2021
Skills
- Complex problem-solving
- Product, visual, & retail merchandising
- Professional relationships
- Trend forecasting & researching
- Computer expertise/quick typer
- Customer service
- Stock management
- Professional telephone demeanor
- POS systems expertise
Mastered Systems: Adobe PhotoShop, AX system, Canva, Powerpoint, Excel, Microsoft Word
Affiliations
RIC Upward Bound Alumni
URI Talent Development Member
Timeline
Jewlery Merchandising Assistant
Fashion Accessories First
08.2022 - Current
Stylist Sales Associate
Windsor Fashions
06.2022 - Current
Shift Leader
Piezoni's
06.2019 - 08.2021
Bachelor of Science - Textile, Fashion Merchandising, And Design
University of Rhode Island
High School Diploma -
East Providence High School
Cosmetology School -
East Providence Career & Tech Center
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