Amaya Preza
Queens,NY
Summary
Accomplished Patient Support and Clinical Operations Specialist with 5+ years of experience supporting patients, providers, and internal teams in healthcare and service-based environments. Strong background in CRM documentation, issue resolution, workflow coordination, and HIPAA-aware practices. Known for accuracy, empathy, and the ability to manage high-volume workloads while maintaining data integrity and service quality. Known for expertise in streamlining processes. Proven track record in managing finances effectively and enhancing client satisfaction, contributing to significant revenue growth.
Overview
8
8
years of professional experience
Work History
Care Support Coordinator
Spring Health
01.2025 - 08.2025
- Reviewed, updated, and maintained case records and authorization documentation in internal systems with a high level of accuracy and HIPAA compliance
- Managed 150+ client accounts monthly
- Responded to high-volume inquiries while prioritizing time-sensitive requests and maintaining detailed system notes
- Consistently met productivity and accuracy benchmarks, achieving 103% utilization
Executive Assistant
Conetixx Inc.
09.2017 - 08.2024
- Verified over 45 patients per day and pharmacy information to ensure accurate routing and completion of requests
- Monitored reports and account data for inconsistencies, correcting errors to ensure accurate records and financial tracking
- Processed and reviewed expense submissions, receipts, and supporting documentation in accordance with company policies
Customer Service Team Lead
New York Musician Center
06.2019 - 01.2024
- Reviewed customer records and service transactions to ensure accuracy and completeness
- Handled escalated account concerns, researching discrepancies and coordinating resolutions
- Trained and coached over 150 staff over four years on documentation standards, system navigation, and quality control
- Improved customer satisfaction by 20% through process improvements and consistent follow-through
Education
Bachelor of Science - Music Performance; Minor in Business
Adelphi University
Garden City, NY12.2021
Skills
- CRM software
- Financial Reporting
- Client Management
- Invoice Generation
- Problem Solving
- Attention to Detail
- Time management
- Microsoft Excel
- Team collaboration
- Verbal and written communication
- Recordkeeping and Document management
- Project management
Accomplishments
- Identified and corrected documentation discrepancies, reducing downstream processing errors by 25%.
- Led team to secure many new clients, boosting annual revenue
Timeline
Care Support Coordinator
Spring Health
01.2025 - 08.2025
Customer Service Team Lead
New York Musician Center
06.2019 - 01.2024
Executive Assistant
Conetixx Inc.
09.2017 - 08.2024
Bachelor of Science - Music Performance; Minor in Business
Adelphi University