Amayia Adams

• Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
• Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
• Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
• Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in professional societies.
• Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.

● Checked patient insurance, demographic, and health history to keep information current.

● Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

● Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

● Managed a multi-line phone system and pleasantly greeted patients.

● Coordinated patient scheduling, check-in, check-out and payments for billing.

● Transcribed phone messages and relayed to appropriate personnel.

● Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Sanitized, restocked, and organized exam rooms and medical equipment
• Obtained client medical history, medication information, symptoms, and allergies
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Performed medical records management, including filing, organizing and scanning documents
• Called and faxed pharmacies to submit prescriptions and refills
• Documented vital signs and health history for patients in clinic and hospital environments
• Collected and documented patient medical information such as blood pressure and weight
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion

• Increased efficiency by streamlining coordination processes and implementing new organizational systems
• Entered data, generated reports, and produced tracking documents
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
• Sanitized, restocked, and organized exam rooms and medical equipment
• Educated patients on proper medication usage, promoting adherence to treatment plans and improving health outcomes
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Obtained client medical history, medication information, symptoms, and allergies
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed

• Checked patient insurance, demographic, and health history to keep information current
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
• Managed a multi-line phone system and pleasantly greeted patients
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Transcribed phone messages and relayed to appropriate personnel
• Answered telephone calls to offer office information, answer questions, and direct calls to staff

• Responded to customer requests for products, services, and company information
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
• Collected co-payments or full payments from customers
• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Entered and processed patients' prescriptions into the internal system
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality